Staybridge Suites - Houston NW Cypress Crossings by IHG

The front desk personnel were so friendly, so positive! The breakfast was good too.

Unable to enjoy the breakfast, I am disabled and my room was too far from the breakfast area to navigate alone.

The staff was very helpful and pleasant. There was nothing to dislike

It’s a beautiful place and comfortable. The breakfast was fantastic and has something for everyone or different diets. The Den is quiet and a great place to meet.

There was nothing about it that we didn’t like.

Looks new, equipped kitchenette, quiet. Nice breakfast.

An earmark of $75 for "incidentals" nowhere mentioned before arriving at check-in desk. Not even in the fine print section of Booking, as other establishments do. Blamed it on Booking; doubt it. They did not complete transaction through booking or after checkout, until the end of 7-10 business days, which they say it is returned, in order to keep it hidden, I believe. Looks like an intentional practice to hide it, in my opinion. Refused to give me any paperwork, proof, invoice, for that additional $75, despite my request. Room cleaning is "light, by request"; more once a week, if I remember correctly. Expected suite to be a little bigger, although good size. Lower rating because of this intentionally, it seems, covert policy