Ansitz Velseck-Residence Hotel

Camere molto belle e curate. Piscina, saune e grotta di neve 🔝. Bellissima sala da pranzo con una vista eccezionale. Disponibilità dello staff. Attenzione all’ambiente

Ein superschönes Hotel mit einer ganz besonderen Atmosphäre, traumhaftem Ausblick und herrlich ruhiger Lage. Wer Ruhe sucht und einfach die Zeit genießen möchte, ist hier genau richtig. Auch im Hotel selbst wird mit Pool und Spa-Bereich viel geboten. Für Ausflüge sollte man aufgrund der Lage etwas mehr Zeit einplanen – für uns aber ein rundum wunderschöner Aufenthalt!

Es ist ein wunderbarer Ort der Ruhe und Eleganz mit einem sehr aufmerksamen, freundlichen Team. Auch das Restaurant bietet sehr gutes Essen.

The hotel was beautiful. the views from the apartment room was something we will remember forever. Property is very well taken care of and also has an indoor garage which was very comfortable

We were very disappointed with how we were welcomed and later treated by the host. Upon arrival, we noticed immediate hostility from the host, who we understand is the owner of the property. He walked us through the apartment and gave us all the information very quickly and in Italian. He told one of the guests that she should "really educate herself on saunas" just because she asked if she could enter the sauna in her swimwear when she said she was uncomfortable going nude (the host said that the sauna was a nude area). We understood his position, but he did not need to be so passive agressive. When we asked for a recap of some information, the host would always say "as I already told you..." and proceeded to give us the information with quite an arrogant tone. To add insult to injury, the night before we were meant to check out, we had an accident with our car and we were stranded on a main road about half an hour from the area. We called the hotel hoping they could assist us with booking us a taxi to come to the hotel and a taxi the next day to the airport, and instead of assistance, he was more concerned for the pending bill we had with him. He gave us a number which was unavailable and refused to help us any further until he was paid for the dinner we had. He exerted frustration at us for something that was completely out of our control. He ended the call by warning us to call him as soon as we got home that night to ensure that we did not run off without payment. We called him as soon as we arrived (10PM) after a 4 hour breakdown, wanting nothing more to do with this man after such an outrageous reaction at people who were only asking for help. We were very disappointed in his language and behaviour toward us. We saw previous reviews commenting about his behaviour, but we kept an open mind, until we were treated so poorly. In the host's own words, he could use some lessons on hospitality. A bitter end to an otherwise lovely stay.