The Gem Hotel

Nice and convenient location. Restaurant's were in walking distance.

The room had a slight smell in during the day. There were birds on the ledge of my room that made a noise as well

Clean and great location. We especially enjoyed the bath and the set up of the deluxe room.

Yes

Nothing

Clean, modern, good location.

It is directly opposite a night club that plays music until 3am on Saturday night. I was staying with a child as noted in the booking with a big carnival starting early in the morning. Sign in room said no refund for noise complaints and they can’t help the adjoining properties noise and complementary ear plugs would be provided. None were. We rang the out of hours emergency number. No one at reception. Phone rang and rang until after over a 1/2 hour we were put through to bar next door. They responded promptly with ear plugs, which was appreciated. But my recommendation is that when someone books a room - with a child - where clearly multiple people have made noise complaints (you have it on your sign in the room and provide ear plugs!!) we should have been notified of the noise issue and offered a room on the opposite side of the building or advised on check in of options as that room will be noisy until 3am! We were not seeking a refund but a solution so we could get some sleep that specific night. No one was at reception on check out at 8am to discuss this with either.