Shire of West Haven - 5 Bed/3 Bath Pool Vill with Fitness Room

We just finished a amazing 2 week vacation at this house…Cheryl is a wonderful host…quick to reply to any question and very helpful….this house has plenty of perks…lots of games for kids to play…lots of books for adults…lots and lots of space for our family of 7….it’s a great neighborhood….the management team are very quick to respond to any issues…it’s a truly beautiful house to stay in….would definitely book it again..the downstairs bedroom is a queen…..and the king master bedroom upstairs is huge….a great big walk in closet with a fold up cot and two pack and plays…..you will not be disappointed if you rent this house

It was perfect

To start off, the house was amazing! We traveled with two kids under 10 and they had a great time in the pool and with all the board games and books provided. The amount of space in this home was more than we could ask for. However, my problem is with the owner. Over the duration of our one week stay, we messaged the owner over 4 times and only got 1 reply from her. The home was located in a gated community on one night, the gate was locked and we were never given the access code so we had to wait in the car for another car to enter and we tailgated behind them. Very inconvenient. They never reached out to us. Also, tons of recycle trash was left over from previous guest and it states in the handbook left at the home that we will be charged for any left over trash not thrown out on the appropriate trash day YET we were never informed on WHERE to find the trash bins and where we can throw out the recycle especially since the bin was already full from previous guest. Still, owner never reached back to us. Nonetheless, the property was great. Just very unprofessional of the owner for their lack of communication.

We asked for an early check in, they said no. We had considered adding extra days and knew the house had been vacant for the entire week before our arrival. We asked again letting them know we would be arriving a couple hours earlier from our 17 hour drive from Michigan how much would it cost? $60 for 4 hours, which was more than a 1/4 of a daily rental fee. Other than that there is no flexibilty on early check in. So I waited in the driveway, in front of a vacant house until 4. I understand if they're swamped, but it was empty and no one came or went. That inflexibilty didn't sit well for the trip (we were there for 2 weeks, another reason to not allow 2 extra hours seemed out of place.) The carpet is worn and needs to be replaced, The tile on the main floor was improperly installed and they are starting to come up, 2 missing tiles were covered up by a carpet in the kitchen. There was a big patch in the hallway upstairs that hadn't been primed or painted. The house was in overall nice shape, Kitchen well stocked with items, appliances were good, the pool area was very nice. The maintenence men were the nicest we have had. We had 2 concerns and they came and fixed them quickly. Overall I would recommend the house, just be aware of their strict adherence to policy.