Laguna Hotel





6.6Average
(1,671 Ratings)
"The staff very friendly! Helped my grandad with his mobility scooter and moved us to a more accessible room"
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Well priced for this locationPriced under area average
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Set in its own spacious grounds on the West side of Bournemouth center, the family-run Laguna Hotel features a sun terrace.
Free WiFi/internet
Free Parking
Pool
Non-smoking
Heating
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Garden
Accessible Parking
Family friendly
Smoking allowed
Accessible by lift
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
6.6Average
(1,671 Ratings)
"The staff very friendly! Helped my grandad with his mobility scooter and moved us to a more accessible room"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
The staff very friendly! Helped my grandad with his mobility scooter and moved us to a more accessible room
A little bit dated. I think breakfast wasn’t really worth the money
7.0 / 10.0
The pool and friendly, helpful staff
How thin the walls are, loud guest at 3am. Footsteps from room above super loud
10.0 / 10.0
Fantastic stay!! The hotel is basic but plentiful! The staff are so caring and the breakfast is a na absolute must!! The pool ….. an absolute bonus that we usually had on our own! We will definitely be returning!
Can’t fault it at all
4.0 / 10.0
Staff where very friendly and made to feel welcome
The bed was not very comfortable. Old bouncy mattress. Pillows where hard. Towels where small. The walk to the pool outside the hotel in not particularly good weather was not great.
9.0 / 10.0
Staff were really helpful.
Room was nice & clean & the bed was comfortable
Delicious breakfast 😋
10 minute walk into main centre of Bournemouth so fairly good location
Would definitely stay again
Abit dated but for the price I payed was more than happy with the hotel
8.0 / 10.0
Central to where we needed to get to
4.0 / 10.0
breakfast was good.
updated rooms
7.0 / 10.0
The gentleman at reception so welcoming.great customer service.overal a lovely welcome
The pillows a bit hard and the bedding looking a off white colour (dirty. Colour ) not really inviting to sleep in .no bar open
10.0 / 10.0
room Excellent. breakfast Excellent Bed a little too springy
Nothing
8.0 / 10.0
Friendly staff. Good value. Great pool. 20 minute walk to town and beach. Free parking.
Nothing . Have been visiting for years
6.0 / 10.0
The staff were really friendly and helpful, and the place was very child/family friendly
Although the rooms and pool area need updating, the hotel represents good value for money.
5.0 / 10.0
Staff was great on check in
Bedding had marks on it, the beds were really uncomfortable, we woke up with bad backs, (we are 30) you could hear the people in their rooms around you and above you. Suppose to stay 2 nights but only stayed the one due to the bed. Bathroom was clean but had empty toilet rolls left on the side. Didn't use the breakfast facilties or pool so can't comment on those.
1.0 / 10.0
Nothing
Everything
10.0 / 10.0
Location
Staff re very good, welcoming and accommodating.
Room is comfortable
The shower was not producing enough water but the tap water good. Just the shower
7.0 / 10.0
Room
8.0 / 10.0
Rooms were well furnished and clean. Bathroom slightly dated and no heating so a little cooler than expected. The hotel was busy and having the rooms close to each other was very welcome. The lady on the reception desk was so nice and helpful.
The heating wasn’t working in the rooms but although it was cooler it was ok for one night stay.
6.0 / 10.0
My son loved the breakfast and absolutely loved the pool.
I have to be honest, the only thing I really didn’t like was how thing the walls are.
I hardly slept for 3 nights🥺. One particular night on Sat I heard 2 mean talking until pass 5 am. Just talking but I could hear it. That kept me up all night.
10.0 / 10.0
Warm, Cosy, Quiet. Friendly Staff and nice facilities.
9.0 / 10.0
Value for money & staff
Nothing…
7.0 / 10.0
The staff were very friendly, made us feel welcomed and as I was with my young boy it made my stay so much more enjoyable that they made an effort to make us feel comfortable there.
Reception lady on check in was very nice, the staff who we saw getting breakfast were nice and even a coach driver who saw my little boys enthusiasm over the coaches offered to let him see inside. The small swimming pool was a nice thing to have with the jacuzzi. It was a nice family friendly place.
For the price, within walking distance of Bournemouth town and beach, it would be hard to criticise as long as you have reasonable expectations.
It was fair, to be totally objective and point out some things:
Hotel is a bit dated and depending which room you get you might be near to the fly over.
Breakfast was totally acceptable for the price and wasn't inadequate but you won't be surprised or bowled over by it.
Shower head in room 26 is worn out, doesn't stream water, was more like a dribble out of a tap than a shower head but I got by.
7.0 / 10.0
Great pool, kids loved it! Room is a bit "tired" and need refreshing.
Old stained carpet, full of animals hairs
8.0 / 10.0
Breakfast was fantastic, staff could not do enough for us. Staff were very friendly, and the amenities were very good too.
10.0 / 10.0
The breakfast was excellent and the staff was excellent service
Opening the breakfast time for 7.30 as we had to leave at 8am
8.0 / 10.0
The location, lovely staff, very good breakfast and free parking.
The bed unfortunately was so hard also the pillows so hard, making it very uncomfortable to get to sleep. Bathroom was very small and would say the hotel needs updating.
5.0 / 10.0
The staff were smiling and relatively friendly. The hotel is okay though decor could be improved on.
We checked in after 6pm it took a while of ringing the bell before they opened.
Unfortunately the window in the room would not lock and air was coming in. We were a bit cold It's mid October!.
Worse still, the bathroom would not drain.My son with special needs had to get up and get out quicker.
I stood in dirty water showering.
My other sons skipped showering Please please fix it. IAM not sure we were given the best room or, if it was changed the last minute. There was also hair on the floor. I dont like giving poor reviews rather privately parhaps but sadly this was not nice.
We also as par booking appeared to have qualified for an included breakfast as genius but, we're told to pay when we went to the restaurant.
5.0 / 10.0
A problem with the lights due to a fuse going and sorted promptly
Problems on the Thursday and Friday with the room being serviced especially regading emptying bins and replacing milk, sugat etc. It improved on the Saturday and was satisfactory for the rest of my stay
8.0 / 10.0
It was very comfortable stay the staff were very friendly perfect location
7.0 / 10.0
Location and price
Nothing
1.0 / 10.0
The staff were lovely and amazing and happy and brilliant but the property was shockingly BAD.
It was sad, unloved, dated and in need of a total refurbishment . The electrics need re-wiring , the main light flickered every 5 minutes…. It’s no wonder they have a fire safety/evacuation sign on the door of the rooms. The bedside lamp swayed from side to side of its own accord with a dented lamp shade.. I think this is probably:maybe a successful business in other areas…. Like all the double decker buses and coaches in the car park. My advice is to operate one of two businesses well and not offer rank hotel rooms with fabulous employees
8.0 / 10.0
No breakfast
3.0 / 10.0
Nothing
The whole place is old fashioned and run down…drab curtains, bare light bulbs, awful bedside lights; the bath wobbled when I stepped into it - I nearly fell over. The walls are so thin I could hear conversations of people in the corridor
9.0 / 10.0
The hotel staff were freindly there r lovely grounds pool little games room
It was good little dated but very clean good
8.0 / 10.0
Pool jacuzzi
Bed was very uncomfortable although we stayed in a different room last year witch was alot more comfortable tv in bedroom 44 is to far over to see from the double bed could do with a bigger tv was practically unwatchable room was a decent size with all that we will be staying again in the future
10.0 / 10.0
Friendly staff, very helpful, lovely facilities. Swimming pool and games room is open at good times. Town centre is close and the beach!
N/a
7.0 / 10.0
The room was adequate. Good position
Bathroom very small
7.0 / 10.0
The breakfast was fantastic,well cooked and freshly made, still hot when it arrived at the table.
The shower was lacking in power, tv was on the small side but, the room was nice and clean and fresh.
4.0 / 10.0
The location was good
I don’t usually leave bad reviews, however this time I’m very disappointed. The room wasn’t great, TV was not working at all, shower in the bathroom, with a big label yo put the shower curtain inside the bath, however there was no shower curtain nor shower screen so we couldn’t have a quick shower properly. No tea spoons available for the morning coffee, nor any facilities to go and have breakfast or at least coffee. Photos do not match what we got, property very outdated and smelled funny. Family stay of 3 with only 1 set of keys was also a struggle. The fire alarm did not look compliant either.
4.0 / 10.0
Not a lot. Only the staff.
Very dated,a coach parking yard operated from the hotel. Glad it was only one night..
9.0 / 10.0
Swimming pool and location, car park , really family place.
A bit old and old stuffs , beds , boiler (take so long to get hot) and toilet too small.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Laguna Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Laguna Hotel. Enjoy the water!
Is Laguna Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Laguna Hotel?
We found 19 amenities for this rental. This includes free wifi/internet, free parking, pool, non-smoking, and heating.
