Amber Lombok Beach Resort

Great area and view, good restaurant, pool with stunning view, every day special menu and special activity. But the absolute best were the staff: very kind and attentive. Special mention for Fandy (also a good singer) and Kurata.

Bathroom needed maintenance. White scaling on the shower. Mold in the corners of the shower and wash basins.

Our one bedroom pool villa was spacious and well appointed. Lunch around the pool and dinner in the restaurant was excellent. Staff are friendly and most of the time efficient. Muti does a great job keeping you informed.

Since my visit last year the ‘continental’ part of the breakfast buffet has somewhat depleted which is ashamed as the rest of the F&B offerings are great. Some homemade muesli, cheeses and cold cuts wouldn’t go amiss. At the moment it’s lacking. Also why provide a bag of plunger coffee in the pool villa but no plunger or drip filter equipment🤔

I love the staff. They were so helpful so kind and everything was just so good. The premises were in such a beautiful location a little way from everything but you really felt that you could unwind very quickly and I recommend without a doubt. Dani at reception was fabulous we will be back

Nothing

We liked the aesthetics and layout of the hotel which is set on a beautiful beach. The pool was nice, although a little deep - you're not a tall person you will struggle to reach the bottom which is tricky when you're holding a small child - there is a ledge for kids which is shallow and ours had fun playing on that part. Breakfast and food was good, nothing to write home about but we enjoyed it enough. Wine list was small but good. Everything was reasonably priced.

Very inattentive staff in every part of the hotel. From check in, to dining, to cleaning, we had to ask for help multiple times for anything. I am not saying the staff were rude, they were always pleasant, but we constantly found ourselves standing or looking around for service, and having to nearly chase people to get a drink, a towel, order food, clean our room even. There was absolutely zero anticipation of needs. This was over a period of 6 days. I never once saw a staff member at the pool for service other than to deliver food then quickly retreat without looking up. Twice when we went out for the day we came back to find our room had still not been serviced in the late afternoon. This hotel has a lot of potential, it gives 'island time' a whole new meaning.