TAO Tulum-Lush Garden Apt Quintana Roo

This property was in a perfect location. quick cab ride to the beach and town. There were tons of restaurants with walking distance as well as a market. Definitely will be going back

The property was beautiful & clean. The location was ideal & very affordable, thank you again!

My daughter and I stayed over a month and we can't wait to return. The space is clean and the design modern, but warm and comfortable. Pool and jungle view wonderful. There were not many problems, but host helped with any problem right away. The sink stopper was stuck, and plumber came next day. Wifi was slow and it was upgraded quickly. Neighbors friendly, great security, and centrally located to beach and town. I'm worried it will be rented all the time if I keep going on!

We were so looking forward to our stay at TAO Tulum, especially given the few excellent reviews on the property. We ended up being pretty disappointed. I realized on the way from the Cancun airport that we hadn't received any check in information, including unit number and the code to the lock box to get the key (I had, however, received checkout information). Host was quick to respond and get us that information. Upon arrival, we noticed that while the unit was clean, both bathroom showers had holes in the ceiling (presumably a leak from an upper unit that hadn't been properly repaired). Also noticed that the safe was locked so we were unable to use it. Messaged the host and he said he would have the property manager come unlock it - that didn't happen until day four, when I pressed the matter. Other issues:* Both beds were rock hard and pillows were flimsy* Bathroom shower was so clogged that it almost flooded the bathroom* Pools and HOT tub were not heated and completely in the shade of the big trees (unlike the small, outdated pictures in the listing)* Gas was not turned on in unit, making it so we could not use the dryer or stove. Contacted host and property manager was supposed to fix it. We left for the day and it still wasn't turned on when we returned - we were told property manager wouldn't go in without us being there, so presumably we were supposed to stay at the unit all day? The gas turn on was OUTSIDE the unit. There was more, but I'm out of room.