Holiday Inn Express - Lustenau

Very clean, nice and friendly staff, great facilities, great breakfast, pleasant staying. Thank you !

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It was nice and the staff were friendly.

The breakfast could be better

The hotel staff been very friendly and our stay was nice …. The room was neat and tidy!

The breakfast was really good and you had a lot of options.They had also take away coffee ! The woman in the reception in morning was very kind and friendly.

Unkind personal!!! When we arrived with our 3 Chihuahuas ,after a long trip (around 22:00 we were there)we were very tired and we just wanted to go to our room to sleep. The woman to the reception informed me that we have to pay for our dogs and she mention 25€/dog. As I already mentioned we were tired and I really didn’t want to discuss more so I told her that to the booking site they don’t mentioned that is so expensive and that if I knew I will book an other better hotel.Then she felt uncomfortable and an other woman(with glasses) from an other Position started to talk with us and she said that they write that on their website and it was possible also not to give us a room because I didn’t write them in advance that we have dogs and they have just some rooms pet friendly , so I answered to her that I didn’t check and I didn’t need to check their website as I booked the room from Booking and there they don’t mentioned that and I wonder why to the platform they don’t list the usual extra fees and that they should do it in the future!! Then they started to talk in German as they thought that we don’t know the language (my husband is German) and they complained ,telling oh why again to me such people etc. In the end they said that they will do us a „favor“ and to pay just 25 euros for all and we are lucky that the room is free. I have never paid so much money for my dogs and if I had known beforehand, I would not have booked the hotel. I find that totally inappropriate , especially without any extra service (no basket, no treats).And we received in return a room with a smell of pipi everywhere and extremely dirty!!