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Renu Suites at The Burlington Portland

Top rated by guests

Bed, Bedroom

Bed, Bedroom

Bed, Bedroom

Bed, Bedroom

Dining area

8.2Excellent

(45 Ratings)

"Very clean, lots of amenities, very homey place to stay."

Verified guest

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(45 Ratings)

Apartment in Pearl District, OR

2 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this apartment rental

Renu Suites at The Burlington Portland provides accommodations within 0.7 miles of the center of Portland, with free Wifi and a kitchen with a dishwasher, an oven, and a microwave. This apartment offers free private parking and an elevator.

Amenities at Renu Suites at The Burlington Portland

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Dishwasher

TV

Gym or Fitness Center

Family friendly

Free parking

Map of Pearl District, OR

city location on map

Nearby attractions

Multnomah Falls

Portland Art Museum

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.2Excellent

(45 Ratings)

"Very clean, lots of amenities, very homey place to stay."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(45 Ratings)

Apartment in Pearl District, OR

2 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Pearl District, OR

city location on map

Nearby attractions

Multnomah Falls

Portland Art Museum

About this apartment rental

Renu Suites at The Burlington Portland provides accommodations within 0.7 miles of the center of Portland, with free Wifi and a kitchen with a dishwasher, an oven, and a microwave. This apartment offers free private parking and an elevator.

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Dishwasher

TV

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.2 / 10.0

Excellent(45 Ratings)

100% verified reviews

9.0 / 10.0

Everything went very well. I suggest to being your own body wash and shampoos. Paper towels in the kitchen would be appr

The sense of security

Parking spots are tight

10.0 / 10.0

Very homey and clean

Very clean, lots of amenities, very homey place to stay.

Very few homeless around the outside of building, but that's expected in downtown portland.

3.0 / 10.0

Great location

Great location- easy check in Laundry in apartment Coffee supplies Parking

Water turned off in the building for an entire day and no compensation by booking.com after multiple emails No dresser for clothes Bathroom needs shelves Need bigger bowls in kitchen

10.0 / 10.0

Location was fantastic. Secure property, and quiet!

The security personnel at the front desk were excellent.

6.0 / 10.0

It was just ok. My recommendation would be to make sure that your guests have everything they need to avail themselves

I liked the location.

Although coffee was available, no sugar or creamer was - and I needed those in order to have the coffee. I was also disappointed that there was no laundry detergent available. One reason I selected this room was because of the laundry amenities. But when I discovered last minute that there was no detergent available, I ended up having to pack my dirty clothes. Not what I wanted to do! Lastly, the quality of the shampoo, conditioner and bath gel provided was really poor (Sauve brand).

5.0 / 10.0

Will never use booking.com again.

Bedroom carpet needs replacing, check in was wrong, security was helpful in resolving the error, commode took more than one flush to eliminate waste most times, dried fluids on computer chair, TV was not connected to any air, cable or streaming service.

Too much confusing and conflicting information was sent via email and text to keep abreast of. The falsely advertised price of $111 per night ballooned to $416 for two nights. Also, see answer to previous question.

3.0 / 10.0

Spent it in the ER to learn we have Covid. They still made us check

The property itself was great, very nice and just as described.

As far as the customer service it was unacceptable, we were treated with very little respect and the customer service over the phone was terrible. The last day of our trip my boyfriend got Covid and I did my dudiligence to inform the staff and they acted very uninterested, in fact the maids came to clean that next morning and we’re not informed that they were being exposed to Covid. I am still waiting to get my $200 deposit back. Very disappointing, I would like to be contacted so I can talk to someone further about this experience in which the employees made it unbearable. My number is 5035458930 please contact me asap.

1.0 / 10.0

Mistreated pregnant woman

The location

After receiving the wrong door code and having to wait and extra 2 hours to get into the room the room was nice but then I went to work the next day and my girlfriend didn't have the key and she's pregnant and they made her sit outside in the cold instead of letting her use the phone to call me and get ahold of me. Instead of letting her into the room when her name was the one on the room contract They wouldn't even let her in the lobby they made her wait outside in the cold, while pregnant I would never stay at this place again or recommended for anybody

2.0 / 10.0

It was nice and cozy

It’s was in a good area. I did get approached by several homeless people.

They said I stole a bowl of candy and threw a party last night.

4.0 / 10.0

Disappointing

Clean

Staff was the worst I have ever experienced. Very unprofessional. Not good at communicating about check-in, all the keys that go to what and where and how. Not instructions on how we were to use the elevators, entrance and exits... I could go on and on. He made our trip MISERABLE. Because of this staff we will not be returning.

10.0 / 10.0

overall excellent.

the location and the size of the space

we could not figure out how to operate the tv, and there weren’t any instructions provided.

1.0 / 10.0

they retained our deposit for no reason

the place was nice and well located

we stayed overnight for one night and literally just slept there and they retained our 200 deposit claiming the carpet was dirty and needed to be cleaned

8.0 / 10.0

Very good

Safe & secure

thin walls

10.0 / 10.0

Great place to stay

The room setup was great! Like a mini apartment that was clean and well setup!

10.0 / 10.0

comfortable, beautiful, and possibly one of the best urban locations in the country!

Location! From the bedroom and living room (with balcony!), you can see Moda Center, Steel & Broadway Bridges, Go By Train & Union Station, Big Pink and other Downtown skyline, and Mt. Hood - a cornucopia of Portland icons. drop downstairs for the best sushi and bakery in the Pearl - and the whole ordeal is right on the Streetcar line. the quality of the indoor space is befitting this marvelous apartment - clean and beautiful. I thoroughly enjoyed my stay!

The only part that didn’t fit the overall supreme quality of materials inside was the tub/shower. It was fine - only a truly beautiful apartment could make it look bad :-)

1.0 / 10.0

Bad

Absolutely amazing property, the on site staff were so helpful and nice.

The absolute headache of dealing with the Secure Site hoops you have to jump through, I spent most of my morning on the phone with them trying to pay an extra deposit of $260 for just 2 nights, and on top of that only maybe 1 person of the several I’ve talked to knew how to help me at all. They gave me the wrong code to the lock box to get into the room and I couldn’t get ahold of any of the Secure Site staff, so I had to go find the front desk personnel who also couldn’t get ahold of Secure Site, so we had to go find the maid who knew the code. And when I was checking out I was messaged and called constantly about checking out on time Way prior to my checkout time and on top of that one member of Secure Site staff told me the deposit refund would immediately be automatically refunded after the maid cleaned the room. I gave it a couple days and heard nothing, so then I called this morning and got told They’d get back to me, then I heard nothing so I called again right now and was told I needed to fill out a deposit refund request. So now I have to wait even longer for a response to even know if I’m getting the deposit refund. This has been an absolute headache and I will never stay at another place being listed from Secure Stay.

1.0 / 10.0

Shady

It’s clean, I’ll give them that! Nice furnishings, very upscale and boujie location.

The whole process to check in is a huge headache, this company is sketchy- they never returned our deposit(it’s been 3 weeks!). The condo was very nice and super clean but there is something weird about their millions of rules and the way they market everywhere in every language, also some nights the same room will go from $126(+$250 non-refundable “deposit”) all the way up to $1,260! I’ve tried to pin point exactly what makes me so uneasy about this place but I can’t really explain it. Ever since I stayed the night here I’ve had this weird feeling that something is off, I can’t shake it so I decided to leave a review so this doesn’t happen to other people just looking for a good deal…..beware the fine print! And just beware! Ok?

10.0 / 10.0

Great location; super clean!

Location; cleanliness; communication with owner; well stocked with basics.

N/A

1.0 / 10.0

Horribly unsettling

The actual apt was nice.

They got complete erroneous info regarding untrue claims that i let some transient in that i didnt then asked me to leave with another day left i prepaid for . theyre supposes to refund that and parking. The individual i dont know tried to enter my room unnanounced and illegally saying that there wasn't supposed to be 3 people in the room never mind there never once was. The only other person in room was cleared from the very initial start ..with proof of ID and signed in by security. Then the staff person for the apt said to me that i had an assault that came thru on the background check. ? Well this was suspicious as i have no criminal record plus why would this be an issue after several days not prior to renting. They tried to say i violated contract which i most certainly did not. The whole thing was outrageous and wrong !!! I had to leave with promise of refund at 9 ish at night !! They werent going to even offer refund until i wasnt going to leave as why would i ? I pre paid for another day and garage. There was no valid truth to theyre phoney crooked allegations. Trying to mannipulate and scam me.

1.0 / 10.0

Horrible customer service

The location and security

There was no tv that worked for 48 hours no WiFi as advertised for our entire stay and when asked multiple times about WiFi was finally told that we could purchase it but that was not advertised on the listing. Honestly to many complaints to oust them all on this review

1.0 / 10.0

I was charged a cleaning fee of $74.40 that was never disclosed on Booking.com when I made the reservation. And also cha

Property was a good location. Close to where we needed to be.

I was charged a cleaning fee of $74.40 that was never disclosed on Booking.com when I made the reservation. And also charged a $49.00 deposit. The original Booking.com only stayed a $99 refundable deposit. Beware when you book of the addition fees they charge after the room is already booked. Shower dispenser had fallen and was broken. Sanitizer dispenser fell when trying to use and spilt everywhere.

5.0 / 10.0

房子本身不錯，但客服態度不是很好。

房子本身舒適溫馨，空間夠大，離超市很近。

1. WiFi訊號不佳，一個10分鐘的線上會議斷線三次，看YouTube影片也都斷斷續續，回報給住宿管理人員，對方拖了快一週後只回覆說網路一切正常。 2. 住宿過程中一個熱水壺kettle無緣無故壞掉無法加熱，管理人員說會派人來檢查，但約好了時間人卻一整天都沒出現，後來客服說會再follow up也沒消沒息不了了之，最後卻在我們離開後因此扣我們$100美金的押金（我們願意支付損壞的kettle，雖然都是正常使用，但畢竟是在我們住宿期間壞掉的，但一個熱水壺$100美金太過離譜）。 3. 沒有抽油煙機，鍋具本身全都是嚴重刮傷的。 4. 浴缸的排水孔非常容易堵塞淹水。 5. 房務人員有點粗心，剛入住就在洗衣機裡發現一條洗完沒取出的毛巾，已經放到乾掉了。

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