Royal Square Hotel - NEC & Birmingham Airport





7.0Good
(1,392 Ratings)
"All Good."
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
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Great price for your budgetOne of the lowest cost properties in the area
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Located in Marston Green, 2.5 miles from NEC Birmingham, Royal Square Hotel - NEC & Birmingham Airport has accommodations with a garden, private parking, a shared lounge and a restaurant.
Business facilities
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Garden
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Key access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.0Good
(1,392 Ratings)
"All Good."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
1.0 / 10.0
Nothing
Unsafe hygiene standards – we had to leave immediately
We were unable to stay at this property due to the condition of the room.
When we arrived, the room was visibly dirty and had a strong, unpleasant smell. The cleanliness was far below an acceptable standard for any accommodation. Surfaces, bedding, and the overall room condition made us extremely uncomfortable.
More concerning, we noticed signs that made us worried there could be bed bugs. Because of this, we did not feel it was safe or hygienic to stay.
We made the decision to leave and travel home early rather than risk it, which cost us an additional £250.
This completely ruined our trip. At a minimum, the property urgently needs to address cleanliness and hygiene standards. I would strongly recommend others check recent reviews before booking.
9.0 / 10.0
Breakfast
It was ok
7.0 / 10.0
Amazing location for the airport and very welcoming staff
1.0 / 10.0
Nothing other than the location was ok
Everything over priced for this standard .i have stayed in many hotels for less money in uk and Germany but this was my worsed
10.0 / 10.0
All Good.
Nothing
5.0 / 10.0
Hotel is very good value for money. We stayed one night as we were attending a concert at bp pulse. It's a great place for one night. Wouldn't recommend for a long stay though just because its very basic. However, the hotel was super clean and the staff were lovely!
The bed was so uncomfortable.
7.0 / 10.0
It felt homey a little bit
6.0 / 10.0
Staff were pleasant. We were welcomed upon arrival, and also when we came down for breakfast. We were working at an event at the NEC and it was only a short drive away so a convenient location.
Upon booking, told we couldn't book parking at hotel just first come first served for spaces. Then a few hours before we arrived received an email to say all spaces had been booked? Thankfully there was a spot when we arrived but a bit confusing. The room was clean but very small. We booked a double but it was on the top floor with a slanted ceiling and so one person couldn't sit up in bed. It was really better suited for a single room. Also, unfortunately we were woken in the middle of the night by other guests running around knocking on doors and shouting in the corridors. Opted for the continental breakfast in the morning which was ok but quite basic.
4.0 / 10.0
Location
The family room had very low flow of hot water so unable to have a shower
3.0 / 10.0
Location was good for the NEC. Staff were lovely and friendly.
No lights in the bathroom and very noisy. Doors banging all night and early hours. Extractor fan of mine and surrounding rooms very noisy. Didn't sleep well
9.0 / 10.0
Beds were comfy. Staff were really polite. Tea & coffee making facilities in the bedroom which was really helpful as we were up and out early both days we stayed. The bathroom mirror had a built in light which I enjoyed using! Room had a lovely clean smell when we walked into it.
Just a personal pet peeve of mine is spending more money on car parking when you’ve paid so much already to stay at the hotel. That’s just something that frustrates me in general. There was also only plugs on one side of the bed and no bath mat in the bathroom so ended up using one of the towels so we didn’t slip.
1.0 / 10.0
N/A
Lots of noise, you can hear everything in that building
6.0 / 10.0
Good location for the airport. Clean, and good linen on the bed. Bed comfortable, room temperature was good which was luck because no temperature control, but didn’t need it.
Very cosy room, no sockets near the bed, no light apart from main light in bedroom. Shower temperature was fine but flow was poor. Quite noisy banging of doors in close proximity to my room which was beside reception.
8.0 / 10.0
The room was very clean and comfortable bed very comfortable too.
The breakfast was cold and overdone. Ordered it for 9am and at 8.50 staff knocked on our room door to say our breakfast was ready.
5.0 / 10.0
The location was ok for the airport but there was no places to eat nearby. The place recommended by the staff was not serving food and according to the locals that was mostly normal
The hotel and our room was cold
6.0 / 10.0
Location
Nothing
1.0 / 10.0
They advertised having room service and a restaurant, but on phoning several days before to confirm my booking I found out that they had neither. I then asked for a refund and was denied it. Ripped off. Booked another hotel that did have the facilities I needed and stayed in that one.
3.0 / 10.0
Super close to the NEC, and easy to find
The room was either roasting hot or freezing cold, and there were a lot of flies in the room. Little fruit fly type ones, not big houseflies!
Shower was tiny, and I’m a petite 5’2
Toilet seat wasn’t fixed
1.0 / 10.0
Nothing ,we left after 10 minutes
Everything ,the room was like an attic room, I know it said no lift ,but it was up 3 flights of stairs to the very top of the house .It was damp and dismal, and the bed didn't seem very clean .We didn't want to stay any longer than we had to ,so after booking another hotel, we were gone within 10 minutes of arriving .The photos of the room was nothing like the photos on the website .The slopes of the roof made the room even smaller .
1.0 / 10.0
Nothing.
The room was old and dated. The TV didn’t work, the room was cold and unclean. I left the the property and had to stay at another hotel due to the condition.
9.0 / 10.0
Great little overnight stay at this very convenient little hotel. Great facilities and very close to the NEC.
Very expensive bar !!!!!
7.0 / 10.0
Clean & tidy, friendly staff
Single room was very small. Shower in the double room took ages to get to the right temperature & was leaking every
6.0 / 10.0
Location, availability .
The bed, bedding and towels were all great - soft and clean.
The room was very tired. Old carpet, yellow sealant in shower cubicle.
I went for the additional breakfast, which was lovely ( shame to have only cheap coffee granules)
8.0 / 10.0
Excellent location, close to NEC
Nothing. Very clean, helpful staff
7.0 / 10.0
Close to airport. Friendly staff. Love the blue LEDs easier to find in the dark. Carpark is good price. Secure with pin to get in and out.
Carpark little skiddy. Bed was sooo uncomfortable. Room was clean but not scrubbed. No lift so if disabled book ground floor. Tv worked and only 1 plug area. Kettle took an eternity to boil
5.0 / 10.0
Comfy bed. Warm room
EXTREMELY noisy central heating - especially through the night, so I left "sleep deprived" after 4 nights stay.
Very noisy hot water system. Again 24hrs per day, EVERYTINE someone used hot water.
Poor "free" WiFi signal.
£8 for a 500ml can of lager!?
£6 per day parking fee! Cash only 🤷♂️
The whole place is tired and needs a refurb.
3.0 / 10.0
Good location to the airport
Very small room, shower didn't work well so didn't have one .. sprayed all over the place and shower head didn't hold up well.
Room was clean. Ok for a sleep and close to the airport. Very poor light in bathroom and fan was very loud.
10.0 / 10.0
Great value for location 👍 lovely friendly staff 🫶 comfortable atmosphere and very close to NEC Birmingham which we were going to - our second stay here and we will be booking again for next year 😀
Slightly dated decor - a touch of paint here and there and a re- fresh possibly needed and hot water slow to come through - however this didn't detract from the cleanliness and kind hospitality and as I said great value for money 👍 we are looking forward to coming back next year 😀
7.0 / 10.0
Didn't do breakfast as it finished to early for me:-) Staff very friendly - position good to reach NEC .
Mentioned a couple of things that would make it better for me! To much light in my room at night - shower mat would be good .
3.0 / 10.0
The bed was comfortable
The "continental breakfast" consisted of instant coffee sachets, cereal with no dairy free milk alternatives so I couldn't eat it, toast also no dairy free spread available, a selection of still green bananas, oranges and apples and croissants and what looked like a pack of Tesco mini muffins dumped into a bowl. English breakfast was an additional £2.50 and you only got 1 of what you selected as well as very over cooked scrambled eggs which given you had to pre book it and it was cooked to order is disappointing. There was never a member of staff present when you needed one so you had to be self sufficient and the towel rail ran constantly leaving the room far too warm except for the Sunday morning when I showered ready for work and it was off.
7.0 / 10.0
Great localization, excellent service, all requests fulfilled during the stay
The hotel is a bit outdated, requires renovation, few broken things in the room and bathroom, and cleanliness needs attention
4.0 / 10.0
Proximity to airport
Room too cramped, bed small. Some lights not working.
Floor creaked terribly, will have been very noisy when we got ready to leave at 4.00 in the morning.
Room hot and no fan available when we asked.
Curry restaurant not open as expected. Advertising photos extremely misleading.
5.0 / 10.0
It is about a half-hour walk to the airport.
The room was small, dark, dirty, and the bed was extremely uncomfortable.
5.0 / 10.0
Location is good
Tony rooms, very cheap furniture and mattress, poor facilities
3.0 / 10.0
Minuscule room, poor shower
7.0 / 10.0
The location was convenient – only about 15 minutes by bus from the airport, which was really good. The staff at the reception were very friendly and welcoming.
There was very little shampoo provided, and the bed was quite short – my feet didn’t fully fit on it.
2.0 / 10.0
i had a place to sleep
The bathroom and room were nothing like the pictures, everything was way tinyer than in the pictures, the receptionist said if we called they would appear but after calling a bunch of time and never picking up we just waited till no end. No refill on toiletries like toilet paper or even clean towels. they never even tried to clean the rooms once or give up that option. our mirror light of our room after the first night simply gave up on life and never turned on again. and the shower water would constantly be or very good or cold as ice.
10.0 / 10.0
Very convenient for the airport. Lovely host very welcoming, clean room. Everything good!
10.0 / 10.0
I really liked the friendly service and the rooms was perfect to get back to and relax after a busy day. I was able to just have a friendly chat at the bar the the staff and have a good laugh with them. I was always met with a smile.
The only thing I had wrong with the full experience was the shower had a leaking pipe from the head but other than that everything else was amazing.
10.0 / 10.0
Restaurant wasnt open so had takeaway
But apart from that
It was very good
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Royal Square Hotel - NEC & Birmingham Airport. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Royal Square Hotel - NEC & Birmingham Airport pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Royal Square Hotel - NEC & Birmingham Airport?
We found 24 amenities for this rental. This includes business facilities, golf course (within 2 mi), concierge services, free wifi/internet, and free parking.
