Hotel in Surabaya
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Elegant Accommodations
Amenities at DoubleTree by Hilton Surabaya
Business facilities
Airport transportation available
Shuttle available
Free shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Sauna
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Surabaya
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Beautiful large room. Facilities were great, swimming pool nice. The staff was very friendly. Breakfast was great, with good choices.
Nothing negative
7 / 10Good·Aug 2026
The location is very strategic as it is situated in the heart of the city, close to tourist attractions and popular hangout spots for young people. However, it tends to be too crowded and congested, probably because it was during the weekend. The hotel's breakfast as well as the in-room dining service are quite varied, comprehensive, and delicious.
- Room service requests are extremely slow, starting from simply asking for a spoon for eating which can take up to 1 hour of waiting, and that's even after repeatedly calling room service. This doesn't even include the incorrect meal orders that are delivered to the room instead of what was actually ordered.
- They explained that data integration between the front office and restaurant is incomplete, resulting in us being asked multiple times about breakfast payment during our meal, despite our stay package already including breakfast which was paid for in advance when we made the reservation.
8 / 10Excellent·Aug 2026
Breakfast was good. Location is excellent.
Needed wash cloth. Hard to wash without it
7 / 10Good·Aug 2026
The hotel looks good.
I can people talking next room.
$$$$
Top rated by guests
8.7Excellent
(413 Ratings)
"Beautiful large room. Facilities were great, swimming pool nice. The staff was very friendly. Breakfast was great, with good choices."
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