Turrach Lodges by ALPS RESORTS

The whole apartment. It was clean and had a great view.

The reception was hard to find. Their checkin app was a bad user experience and although they had a chat in build, no one was answering.

Aussicht

Der Weg dorthin

Great new apartment with nice view!

When we arrived they gave us the wrong room (we had booked 3 bedrooms and got a studio instead) and insisted that booking did it wrong. Didn’t even want to look at our reservation. After an incredibly annoying conversation we got a slight upgrade from what we booked. They said this happens more frequently, so it beats me why they don’t fix it. Please know they also mix all the photos from the apartments with similar specs. There should be parking for 4 apartments, but realistically only 3 cars fit (due to the driveway).

- Location of the place is pretty good - 10 min walk up hill to reach "center" of the village - enough of space in the apartment - apartments have been very clean - decently equipped kitchen

- When we've been choosing the apartment we used filter "SPA" and we saw pictures of apartments with sauna, but at the arrival we realized that our apartments do not have sauna. Yes, we should pay more attention, but the resort and Booking should provide clear information that some apartments do not have sauna - Two rooms (out of 3) in the apartment had sliding doors with very poor sound isolation. It is really problematic when you have 6 people in the apartment - Apartment is in area with bunch of apartments so it would be nice to have some tables with directions (important when you're arriving 1st time) - Resort could provide more information (electronic form before arrival) on the ways to reach ski slopes from the apartments