Tru By Hilton Spokane Valley, Wa

I lost my purse with my license and debit card on our road-trip for my daughter to tour a college. Huge bummer and hassle, but other hotels we stayed at along the way were understanding of my unfortunate predicament and allowed me to use a picture of my expired license that my husband texted from home and my daughters’ current license (for verification that both had the same home address, etc) even though she is 17. The front desk worker at Tru by Hilton in Spokane was extremely curt and rude, said that she could only check us in if the reservation was in my daughter’s name, even though she is 17. We changed the name through booking.com while there in the lobby, but she said it didn’t show up on her computer system with another curt “sorry”. We waiting on hold to speak to a booking.com rep for 20 minutes- that rep called the front desk then to try to remedy the situation, and we watched the Hilton employee speak to him over the phone rudely. She (Hilton worker) told us there was nothing she could do, that we we could be refunded for the nights stay - all relayed as if we were a complete bother to her. At least a simple “let me help you figure out where else in town is safe to try to make a reservation” could have helped. Her demeanor left such a sour taste anger a long day of driving. We ended up staying at a nearby LaQuinta, which wasn’t as nice as the lobby of the Tru Hilton, but the staff at La Quinta were so kind and accommodating, and that made all the difference!

Clean and modern. Nice amenities

The pool was busy

Loved it! Room, bed, shower, breakfast

Everything

Nothing

Location was great and staff was all super friendly.

Room was a bit small, first time I stayed somewhere without a coffee maker or microwave and beds are not the best

I wasn’t particularly impressed with the property.

It seems pretty sterile and soulless.

breakfast was good and the view was pretty, the recreational area was cool and unique

the room smelled weird, and the front desk guy i checked in with was smug and snooty.

Breakfast was good compared to other hotels

Love all the amenities and very family friendly. The staff was amazing and helpful. Shout out to Hayden that was super nice and answered any questions we had. Great location and breakfast was excellent. Lots of choices so even the picky eaters ate.

No complaints

My greeting on the tv was a hit!-----I took a picture to show my wife!

It was clean, bright, had lots of extras (good coffee, an assortment of snacks and beverages, a water bottle fountain) and was in a great location next to the park. And, of course, it is dog friendly.

Great location right by Centennial Trail and Mirabeau Park. Good breakfast, plenty of ice and cold water. Easy access to the freeway and other valley locations.

Very clean, quiet and comfortable.

great breakfast coffee always fresh in the lobby 24 hrs

no restaurants within walking distance

Very friendly staff, fun amenities like pool table and hanging swing chairs in the lobby. Staff have a recommendations board outside the elevators that was helpful and a fun display.

Hot tub had a lot of dirty looking foam when the jets were running, pool area was quite small for the size of the pool.

Loved it . Very nice breakfast. The game room was nice and comfortable. Everyone was so nice. Would stay here again

EV charging stations. Clean.

The quality of room is very poor. Everything is new but the design is cheap and small. The AC machine is extremely loud and blows directly towards and you cannot open the windows. The rooms are a box and extremely uncomfortable.

Clean.

The pillows & mattress

The park

No closet

Location.

We didn’t get to stay there because you guys messed up our Booking.com reservation then guy at front desk blamed it on booking and sent us out without our confirmed room. Never trust Hilton again, and we travel a lot.

room was cruise ship small.

The park next door.

The beds were horrible, the breakfast was subpar, there was no hand soap..asked for clean towels ..didn't get any until at night, gave me the wrong room, and the list goes on..Charged me 3 times what they should have and my husband is a hilton honors member and has been for years!