Casa da Suite Mirabello

Good and Comfortable stay

Its ony 10% more expensive then my expected price

This was my fourth stay in these appartments. Very spacy, clean and comfortable

The price is about 10% higher them my expectation

Apartment was good, it is not too far from public transport and a short journey from Milan center. Lady at the reception was nice, we were able to leave our bags at the reception before check-in.

We booked apartment with balcony (paid extra compared to normal room) but we got apartment with no balcony. The sofa bed is not very comfortable to sleep (was ok for one night). The walk from public transport stops to accommodation is not very pleasant late at night if you are travelling solo. Hard to find someone at reception sometimes, the morning of us leaving no one was answering the reception door or the phone.

Our host was friendly and walked us through the property's rules. In the apartment, there was a refrigerator, a coffee maker, and some utensils at our disposal. While the room itself felt a bit snug for two people, the space outside, featuring a sofa bed, was quite spacious.

Since it wasn't a hotel, there was no lobby, so we were received outside the gate of the property. The people outside the property contacted our host so that she could give us the keys. When we arrived, the elevator was not working, so we had to carry our heavy luggage to the 4th floor (3rd floor for our friends). There was a power outage during our one-night stay, so the air conditioner was not working for a while, which was quite uncomfortable given that it was summer in Milan. Additionally, the towels and sheets did not smell new. The location was a bit of a walk to and from the train station. We were double-charged because booking.com charged our credit card, and we were also asked to pay upon arrival at the property. Make sure to check your booking to avoid this issue, as it can be a significant hassle to contact booking.com or the property for a refund. It has been over a month, and we still have not been refunded. We were asked twice by booking.com for proof of payment, and the property also requested it. We had to follow up numerous times, requiring us to fill out a lot of forms. As of this writing, booking.com has sent us an email stating that we will be refunded after 7-12 days, which means it will be almost 2 months after our stay.