Ara Homes Buenos Aires

Easy check in process that worked well

Nothing

Good location

Bottom floor was noisy

Me gustó mucho el departamento. Toallas y sábanas limpias. La cama súper cómoda. Tiene un lindo balcón. Muy buena ubicación.

Lo único que recomendaría es llevarse tapones para los oídos ya que se escuchan todos los ruidos de la calle y de los otros inquilinos

Location was very good. Clean apartment. The check in experience was not good.

Very stressful check-in due to poor communication After booking, the property contacted me to arrange payment outside of Booking, which I understand is common in Argentina. During normal reception hours, I was asked for my passport and was told I was exempt from IVA tax as a non-resident. I paid using the links they sent. When I arrived in Buenos Aires after a long trip, I was contacted by a different after-hours staff member who asked me to resend everything. I was then told I did need to pay IVA tax, contradicting what I had already been told. The staff member didn’t understand the difference between tax residency and citizenship and insisted I needed an Australian passport, which I don’t have. After a 23-hour journey, this back-and-forth was extremely stressful. I even asked to cancel but was told the booking was non-refundable, so I ended up paying the tax just to be able to stay. This situation was caused entirely by inconsistent information and lack of staff training. Very disappointing and avoidable.