Diamond Stars Ben Tre Hotel

Location, rooms, value for money

The restaurant, and the service there, needs improvement

Great staff. Very friendly and helpful. The room had a great view of the river and the size was huge.

The washroom had a window that you could see into the bedroom which was interesting. The shower fixtures could be fixed (water wasn't flowing properly).

The staff are so friendly and welcoming and helpful with cleaning the room to when u first arrive they open the fires for us and grab our stuff and take I to our rooms for us and make sure we are comfy there good breakfast buffet bed and room temp is really good too and really good value this is def one of the best hotels around definitely my go to for the area

Nothing everything is perfect

It was nicely centered in the city, with several small shops and markets surrounding the hotel. Rooms was nice and clean, and the reception personnel were very welcoming and friendly

The pool was super cold and not at all what we expected. The restaurant staff was super lazy, just standing looking at their phones not acknowledging the people coming in to the restaurant. We had to on several occasions go and find menus ourselves and almost ask to be able to give an order. They were very bad at English and could almost not communicate - very bad I think as this is a 5* hotel. One night we tried to order a bottle of wine on their list, after three tries we gave up as they didn’t have any of them. Breakfast is only Vietnamese cuisine.