Hotel Chapter

Great location literally in the town square. Fantastic restaurant attached!

Nothing

Loved the whole experience here. Great room, helpful staff and dinner was outstanding. When we were told that a breakfast box would be ready in our pigeonhole from 07:30 we expected a croissant and not much more. But talk about exceeding expectations! Fantastic spread and a superb start to the day.

It was difficult to reach the location as a road was closed for rebuilding. We enjoyed being on the town square and the Saturday night revelry didn't disturb us much. Breakfast (in a box) was as expected and met our needs.

I would describe the electronic door locks as unusual (and I have professional experience of fitting electronic locks). They failed to work twice and the absence of staff to fix problems was a nuisance. The staircase to our room was very steep and dark, which meant that we had to be very careful when descending with luggage. We had an excellent dinner at the steak house next door.

The breakfast box and shower were very good. Great central location.

Getting into the hotel was a fiasco. Everything works off digital keys, but there was no digital key for the front door, which was locked. It took almost an hour to sort out, no doubt made more difficult by the fact there is no reception. This is a hotel that avoids all personal interaction. When we finally got into our room we realised immediately that it bore little resemblance to the photos attached to our booking. We mentioned this to the young man who sorted out the key problem. His response was that there are five of these rooms...yet only one set of photos appears on Booking com. The bedding was totally different from the photos, the windows were covered in opaque film letting in very little light unlike the photos posted. The windows in Room 1 look out onto an alleyway behind 'The Steak Club'. You have to crane your neck and look high up to see the sky. People walk by your windows changing beer kegs, emptying glass bottles or doing other work-related things. Bearing in mind that there is so little natural light, you'd think the owners would make sure that there is plenty of artificial light. Not so. Others have commented on this, but it has still not been rectified. Even with all the lights on, it is dark. There was no desk (as advertised). The table and chairs make it impossible to get into the cupboard. Having the bed made up as shown in the pictures would have helped, but the bedding was a little sad with threadbare sheets and scorched cushion covers. The main sheet barely covered the mattress. If you're going to sell rooms like this, you need to offer a discounted price and accurately describe what it is you're offering...then people won't be disappointed. This particular room was totally overpriced, in our opinion. Other rooms may have met our expectations, but this room did not.