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Tru By Hilton Eugene, Or

Top rated by guests

Property building

Property building

Lobby or reception

Lobby or reception

Lobby or reception

8.4Excellent

(423 Ratings)

"Beautiful"

Verified guest

Don't miss out! Price and availability may change

8.4 / 10.0

Excellent(423 Ratings)

Hotel in Springfield, OR

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Featuring a fitness center, shared lounge, terrace and free WiFi, Tru By Hilton Eugene, Or is located in Eugene, 1.2 miles from Matthew Knight Arena and 1.3 miles from University of Oregon. Guests can have a drink at the snack bar.

Amenities at Tru By Hilton Eugene, Or

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Ski in / Ski out

Family friendly

Free parking

Map of Springfield, OR

city location on map

Nearby attractions

Cascades Raptor Center

Owen Rose Garden

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.4Excellent

(423 Ratings)

"Beautiful"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.4 / 10.0

Excellent(423 Ratings)

Hotel in Springfield, OR

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Springfield, OR

city location on map

Nearby attractions

Cascades Raptor Center

Owen Rose Garden

Available Rooms

About this hotel

Featuring a fitness center, shared lounge, terrace and free WiFi, Tru By Hilton Eugene, Or is located in Eugene, 1.2 miles from Matthew Knight Arena and 1.3 miles from University of Oregon. Guests can have a drink at the snack bar.

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Ski in / Ski out

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.4 / 10.0

Excellent(423 Ratings)

100% verified reviews

10.0 / 10.0

Was a great place to stay

Beautiful

Location

8.0 / 10.0

Stay was ok but overcharged

Property was good and clean but very overpriced

Kind staff but wouldn’t let me speak to a manager about excessive charges to my account

8.0 / 10.0

Comfortable bed parking good, subpar staff & breakfast

Breakfast not as good as other Trus

Front desk service not great, coffee empty 2 days in a row

1.0 / 10.0

BAD, AWFUL, UGLY, SMALL, NASTY STAFF, UNPROFESSIONAL, NEVER AGAIN!!!

They did not have the room we booked. Continued to attempt to stick us in a 12x12’ room. There was barely room to get past a bed. I booked a room that showed 377sq ft. . I had stayed in the larger room in the past booked through Booking. After they sent me up and down 3 times to look at just awful rooms. I asked to speak to the person in charge. The young lady at the FD went away and returned. She returns and says he said to either take that room or cancel the booking without charge. She had an attitude from the moment she said how can I help you. It was the I work here for a paycheck please do not bother me attitude. We cancelled! We would not stay again! Fairfield Inn was next lot over same rate. We stayed at the Gordon hotel instead. We have stayed at all three of these hotels multiple times. Both the other hotels were nicer, and staff has always been exactly what you expect when you arrive

The room was tiny looking at the wall of another hotel. I booked a 377sq ft the room was about half that size. They said this room does not exist but I have booked here and stayed in it.

9.0 / 10.0

Perfect for what we needed

Location was easy to find on arrival and easy to get back on the freeway at departure. Everything was easy, from check in to getting our bags to our room. Having a bag trolley is such a big help for getting everything in/out in one trip. Even though we didn’t make use of it, the large spread of snacks/consumables available at the “command center” is a really nice convenience.

The body wash in our bath was empty. Not a big deal as we each had our own but everything else was so good, that was a bit disappointing.

7.0 / 10.0

Grateful for a place to stay in a very expensive mediocre hotel.

I’d like that I had a place to stay for my daughter‘s graduation from University of Oregon

I dislike the fact that I had a three night minimum at a very costly price.

8.0 / 10.0

Good

Breakfast was good and one of the ladies doing breakfast was very nice

Nothing

10.0 / 10.0

Excellent place to stay in Eugene with your dog.

Very nice, modern feeling hotel, Nice friendly staff, lovely breakfast in the morning. They really welcome your dog too! We had a lovely one night stay on our way to Seattle.

Nothing, this was a great place.

10.0 / 10.0

Perfect!

Most comfortable bed EVER!

10.0 / 10.0

Road trip to CA

Modern place and clean. Staff was very friendly. Free parking. Definitely would recommend and we will be staying there again as we drive back up to Washington state. Their toiletries are amazing and smell so good!!!!

N/A

2.0 / 10.0

I won’t book here again.

Not much.

We paid for a room with a river view, and the window was absolutely disgusting!

4.0 / 10.0

Nice common shared area but uncomfortable room

Nice common space in the lobby

Room very uncomfortable and crowded. No amenities; no coffee maker in the room; not very clean; mattress feels broken. Price way too high for this room

9.0 / 10.0

Excellent accommodations for a night in town with a decent breakfast and very comfortable beds.

Very comfortable beds.

A bit far from downtown Eugene.

10.0 / 10.0

The staff was nice and the area was very pleasant

Everything! Everyone’s super nice!

Nothing!

10.0 / 10.0

Great stay!! Would stay at Tru again!

Clean - friendly!

9.0 / 10.0

A great place to stay at the end of an annual girlfriend getaway!

The location was convenient - close to the highway. Also a two minute drive to coffee, restaurants, etc.

Could have had more carts to take our luggage to our room. There weren't any carts available when we checked out so we had to make 3 trips to our car from the 5th floor. Not the end of the world, but would have been noice to have a cart.

9.0 / 10.0

comfortable, convenient and easy

The location was great for travelers. Right off the freeway. I also enjoyed the self serve breakfast station and plenty of parking.

The hallway was loud even in the evenings you can hear guest walking by

1.0 / 10.0

Not worth the money. Rooms are small. Wasn’t not expecting from such a big brand

New property

Rooms are extremely small. Very uncomfortable Horrible view; looks into another window.

5.0 / 10.0

Cost should have been 200 or less per night…

Food was not good…

Quality and selection was poor…

9.0 / 10.0

This was a nice, simple place to stay.

The ease of check-in was great.

The room was tiny, I wouldn't have wanted to spend many nights in that size of a room.

10.0 / 10.0

Great hotel not far from downtown with private large parking lot. Decent breakfast. Room is nice and comfy.

Clean, updated, convenient location

9.0 / 10.0

Accessible to Hayward field, lots of spaces to work, friendly staff

Breakfast was great, excellent choices and lots of it

Out of your control--noise outside from traffic

9.0 / 10.0

Great

Breakfast was good, location was good and overall we enjoyed our stay.

A microwave would be nice

10.0 / 10.0

More than satisfied.

Really excellent service, lovely facility. Well designed, nice breakfast.

6.0 / 10.0

All in all except for shade issue was accommodating.

Location was easy access from FWY.

Window shade would not come down all the way down. And needed to keep lights out when we got out of shower. For privacy at night….

5.0 / 10.0

Overpriced, small, utilitarian room - but good location and nice staff

Windows have light-blocking shades to keep the room dark; lots of outlets around the room, some with USB charging; staff were all very friendly and helpful. I personally liked that the floors were not carpeted (but you may want to bring socks/slippers to wear around the room). The doors throughout the property are heavy, which can make them hard to open if you have stuff in your hands, but it helped muffle noise, so the hotel itself was fairly quiet even though it seemed to be full or nearly so. There's a water bottle filler in the lobby (we weren't told about it but stumbled across it).

Room was small and utilitarian. Not a lot of storage space (no drawers), just an exposed bar to hang things plus room under the bed for suitcases, and some coat hooks on the wall. The bathroom had barely enough towels for our two-night stay, and the bath towels were on the small side. All of the refillable hand soap, body wash, shampoo, and conditioner containers require two hands to use (you have to squeeze the bottle that's attached to the wall with one hand, and place another hand underneath to catch the stuff), which is a problem for someone with a disability or limited use of one hand/arm. Water pressure in the shower was poor. The shower door handle was not securely attached. The lighting was a bit harsh in some areas and too dim in others (but there were several different options). The room has a fridge but no microwave. The desk area is tiny. Pillows are super soft/squishy, which is not my preference. The oatmeal at the breakfast bar was dry and clumpy and seemed several days old on the first morning (it was better the second day). The breakfast area did not have any trays to put stuff on, only disposable paper plates/cups/bowls, so it was hard to carry, say a coffee and an orange juice along with your meal to your room or where you were sitting. There is no coffee maker in the rooms, and the coffee wasn't good (but there are plenty of local coffee shops to remedy that situation!). Housekeeping only comes every other day unless you request otherwise--presumably this is an eco-friendly choice, but it also felt like a cost saving measure, like much of the rest of this hotel, which seems more focused on flashy stuff (like high-def TV) than the basics. It would have been easy to overlook many of these things if this had been an inexpensive room, but it was 3x the cost we paid for a similar room last year at this time, so all of these little short cuts and annoyances added up.

10.0 / 10.0

A hospitable clean hotel

The staff at the Hilton Tru is unfailingly helpful and cheerful. The lobby is bustling and well laid out - work cubbies, food area, sofas, a pool table and adjacent workout room.

10.0 / 10.0

Love it will stay here again!

It’s clean, and customer service was amazing. Specifically, the woman working at the counter the night shift was so kind and always had a smile on her face.

The room I was in, we kept on hearing noises outside our room.

8.0 / 10.0

Good not great

The property seemed new, was easy to find, and is just East of downtown Eugene. The lobby is friendly and has some games, billiards, and a television. The room was very clean as well!

I don't know how to describe it other than the hotel was loud. Guests on the floor above us were easily audible, the heater in our room was very noisy, and the room was full of hard surfaces that didn't absorb sound. It could be that I'm nitpicking, but it was hard to rest.

5.0 / 10.0

provided what we needed but left at 6 am because we couldn't stand the bed

Clean

Super uncomfortable bed

9.0 / 10.0

Easy all around check in, moving around, finding what I needed.

The staff is friendly and kind to me and my dog. Breakfast: The coffee was good, I appreciated that oatmeal and hard-boiled eggs were offered. I'm gluten-free, so those options worked well for me. The river is across the road. It's nice to step outside walking the dog, with a patch of grass and view of the river. It's a busy road, but the river helps to soften some of the effects. Alton Baker Park is a short drive (or longer walk) from the hotel; we enjoyed a nice walk there at sunset.

8.0 / 10.0

It was alright

Loved the beds. And the staff was amazing and the breakfast was good. I left a day early due to the electricity went out due to the ice storm and they refunded me my money back!

Did not like that there is no microwaves in the rooms, bathroom was small, no swimming pool. And tiny fridge, small tv

10.0 / 10.0

Very comfortable

Friendly staff, clean and very welcoming

Nothing

10.0 / 10.0

Eugene stay

Nice place to stay. Comfortable rooms!

10.0 / 10.0

I slept very well and the room was clean

Cleanliness and the bed & pillows were comfortable

The air or heater kept clicking every couple of hours which would frack me out. Kept thinking someone was trying to get into the room for a min there

7.0 / 10.0

The room was clean, the front desk service and and night was wonderful.

Breakfast was fine. A bigger selection would have been nice. I missed not having a coffee maker in my room but I understand leaving the cleanup in the lobby is a desired location for convenience.

The rooms were cold and I felt like I was staying in a fabricated box. A bathtub would have been nice.

7.0 / 10.0

We were there for a softball camp at UofO

We liked all the bright colors and that there was a pool table & games to play in the lobby

The room was just a little small.

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