The Balcone Suites & Resort

Location, View, Crew Service

Some stain on comforter

Everything was TOP. Location is amazing. Views from balcony unforgettable. Great food. Very clean. Comfortable.

Nothing

staff were good, bersih dan nyaman

utamanya di fasilitas kolam renang tolong dimaksimalkan pelayanan dan keamanannya terutama utk anak anak yg berenang..pada saat kami skeluarga menginap disana memang di hari jam kerja, hotel sepi.. tidak ada staf/ petugas khsus kolam renang yg berjaga di sekeliling kolam renang..handuk utk di kolam renang juga tidak ada dan harus menggunakan handuk di kamar..utk sekelas bintang 4 keatas seharusnya ini bs menjadi perhatian..

Well thought out, clean room and nice balcony. Real hotel experience. Friendly staff and westerner friendly atmosphere. Excellent, calm place to retreat after a full day of exploring the local area. The room service menu positively surprised us. While the items come at a price premium to the local (also excellent) food, the clean food and the convenience makes it a nice option to have.

Breakfast is not particularly good value for money in our opinion, the room service menu is much better. Water cooker in the room was damaged, the cap on the top kept falling off. I'm sure if we would have told them they would have fixed it quickly but it didn't bother us too much. Still, these kind of things should not make it past room inspection.