The Convo Syngrou Apartments

It was convenient to where I met my other friends, who were traveling, too.

My phone went dead, so I didn’t have the code to get in, & had to borrow a phone, & had to go through 2 operators to help me. The 2nd one sounded annoyed with me🫪

The room was spacious, clean and comfortable. The location was good as it was easy to get a bus into the centre of Athens.

The breakfast situation was very confusing. You had to message someone with your order the night before and we waiting a long time for a response. When we eventually ordered it, it arrived incorrect the next morning. A replacement breakfast was sent but it was wrong again. In the end we had to leave without breakfast and ask for a refund, very disappointing.

Very pleasant, clean, and spacious room. Great location, close to public transport. Everything was in place for a great stay, if only the communication with the guest had been better.

1 - After the booking had been paid for through Booking.com, we were asked to complete the check-in through Cloudbeds, without any prior information. We were asked to provide a scan of our identification document, as well as a photograph and another valid payment method. Providing these documents is not legally permitted in my country. This was eventually resolved after we complained. 2 - To have the breakfast, we were required to use yet another platform and provide additional personal information. We were told that we would receive the respective link, but no information was given about how or where we would receive it. I assumed it would be through the chat we were already using or by email. Instead, the hotel apparently assumed that WhatsApp was the appropriate channel for communicating corporate information and that guests would be able to receive messages from unknown numbers. This was not the case for us, and a guest might not even use WhatsApp. As a result, we were unable to have breakfast on the first day. We will be requesting a proportional refund.

The location is fairly ok and it fitted our purpose. The size of the room was excellent.

The bed was not very comfortable. The mattres was lower in the middle.