City Haven - 4BR for Families & Friends, Secure Parking

The house was ideal for our needs of 3 families. It was spacious with large living area and generous bedroom spaces. All areas were warm with excellent heating.

Nothing comes to mind.

Nice space to share with family

Nothing, did notice the 2 lounge lamps may need new bulbs but this didn’t affect our stay at all

Excellent location

Hard bed, awkward layout of house

This is NOT "what I liked" , I had to split feedback due to restricted text. I am sure Holiday Homes will have their own opinion on this feedback and respond accordingly but for the record, I won’t be recommending this property or Holiday Homes to anyone in future. As other commenters have mentioned, there is an unacceptable volume of communication from both Holiday Homes AND Booking.com in the lead up to the booking, it’s hard to keep track and many of the messages are duplicates. I was sent emails, texts AND messages through Booking.com asking about extending my stay, about when they would send access information, messages asking for credit card information and asking for my email address, a total pain, if I am honest. One of the messages asked me specifically for the check in and check out time I would like – which I dutifully completed, asking for a 1pm check in time. On the day of arrival, after a full-on week(s) of work/family commitments I was looking forward to a weekend with girlfriends and arrived at the property half an hour before my requested 1pm check in time. I let myself in using the instructions I had been sent, used the bathroom and dropped off my heavy bags with the intent of heading straight out again. Within a few minutes there was a loud aggressive banging at the door, when I opened it, a man started shouting about “check in is 3pm!!” I calmly explained that I had requested a 1pm check in and he left abruptly – a nice welcome to the house! I then left the house and met my friends in town. Continued in comments below - text limit here

A few hours later when I returned to the house with my friends, I received an aggressive email from Holiday Homes informing me that as I had “checked myself in” prior to 3pm, they would be charging me $25!! Again, a really unpleasant way of starting the weekend with my friends – having paid over $825 in advance. I will leave it to others to decide if they would expect this sort of email, and if this is how they would like to be communicated with. As I say, I won’t be recommending Holiday Homes. As they have your credit card details they can essentially charge what they want – which they did! The house itself was ok, not cleaned properly, the shower on ground floor was blocked, a serious ant situation in the kitchen and lounge, tv channels glitched so we couldn’t watch the FIFA world cup game, no corkscrew in the kitchen (!) which could all be forgiven if the communication by Holiday Homes had been professional, courteous and reasonable…