Apartmenthotel 's Mitterndorf

Exceptional staff manager.. very beautiful apartment with large balcony and very clean furniture

The location

Perfect location and most importantly, a private beach. This is a game changer during high season

Air conditioning in the rooms. Since we visited during peak heat wave, this is something that could help. However it wasn't that bad, since there were fans in the room which were also shaded

There was a table outside to have the breakfast with view to the meadow and hills. The flat had everything needed for cooking. The check in was smooth although we arrived late. The staff helped with all the little things that we asked for (beach towels, table cloth and napkin, salt & pepper) which was very much appreciated. All the beach equipment (pedal boat, etc.) was also very handy.

The road to the private beach takes about 5 minutes but passes through road constructions. It is temporary, I suppose.

We hit the jackpot with the location! couldn’t ask for a better spot, surrounded by stunning views. The hotel had a gym and a rooftop terace. Rooms were definitely on the cozy side (read: don’t expect to do cartwheels), but perfectly fine for two people. The bed was good. Bonus points for the elevator, no stair-climbing workout while hauling suitcases.

While the location and comfort hit the target, the lack of a functioning reception and basic service disrupted the experience. One of the key reasons we choose hotels over Airbnb is the convenience of on-site support, but reception was closed most of the time. Check-in instructions were only in German (which we don’t speak), and when I tried to book the hotel restaurant for a national holiday, I got a German-speaking robot. We drove there only to find it closed, leaving us without dinner options. The next morning, I packed up for a sauna session, to find it locked with a sign saying to contact reception which, again, was closed. I messaged the contact and never got a reply. The room wasn’t properly clean either. We used the towel heater in the bathroom and it was so dirty we had to clean it ourselves. On the first day there was no room cleaning at all. On the second, they unexpectedly entered the room, made the bed in the loosest sense (pillows tossed around, just the mattress cover vaguely straightened) and took out the garbage. The towels on the floor were not replaced, so you can imagine... Massive potential here, but the lack of basic hospitality and cleanliness missed the mark.