The Hidden Spring

Bath outlook was beautiful. Bed was very comfortable.

A tv would be good.

Best place I’ve stayed in New Zealand!

…

Everything!

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Property has great potential and could be a lovely place to stay Staff were responsive and offered to provide additional towels Quiet and comfortable overall layout

Cleanliness below expectations (sticky bench, dirty dishes, crumbs, unclean fridge) Mould present in the shower Not enough towels provided for a three-night stay Shower design causes water to spill onto the bathroom floor Poor signage made the property difficult to locate TV located in bedroom only and operated via app (no standard TV in lounge) Outdoor areas (patios) not well maintained Unfortunately, our stay did not reflect the elegant accommodation described. On arrival, the patios had noticeable weeds, which created an untidy first impression. Inside, the cleanliness was below expectations — the bench top was sticky, there were dirty dishes and crumbs, and the fridge had not been properly cleaned. We also noticed mould in the shower, which was concerning. There were also some practical issues. There were not enough towels provided for our three-night stay. I did reach out, and the team kindly offered to drop more off on Sunday, which we appreciated. However, as we were not going to be there, I instead washed and reused the towels we had. For a stay of this length, we would expect an adequate supply to be available. The shower has a gap which allows water to spill onto the bathroom floor, making it difficult to keep the space dry. In addition, the accommodation was not clearly signposted, unlike the other rooms, which made it harder to locate. We also found it unusual that the television was located in the bedroom and operated via an app rather than offering standard TV access. We would have preferred a TV in the lounge area with standard functionality for ease of use. We share this feedback constructively, as the property truly has great potential and could provide a much better experience with improved attention to cleanliness, maintenance, and presentation.