Rivergrass by Property Valet

Great space , fairly priced and good size rooms. Lovely living area and full sized kitchen.Greatt for longer stays. Overall good but need some improvements.

Overall the incorrect information given for check out since booking portal mentioned 10am meanwhile the email from the vendor states 11am which is very frustrating to rush n get checked out first thing in the morning. The Hot tub is a hazard with a deep step not labeled with warning and a single bar to keep you from getting harmed.

Cleanliness

Door entry system was sticky and only worked after 3 attempts which caused undue alarm

The location and pool are great. Well worth the money.

The details of our stay were not accurately updated on Booking.com. The details on check in, check out and pool hours were not accurate. We also had a lack of towels and new ones didn’t arrive until the following day after we requested them.

Hot tub was nice, fireplace in the appt was cozy and location was convenient.

Cons - Water heater ran out of hot water after about 10 minutes of use, so almost everyone had to take a cold showers. Floors in the front washroom were FREEZING so everyone shared the one in the master bedroom. For the high price I feel the apartment should have exceeded expectations, even if it's a "resort" hotel apartment. Especially since check-in was at 4 pm. And checkout at 10 am. Most hotels have better check-in/out times than that. I requested an earlier check in time before the stay but heard no word back so plans were made accordingly to that. Booking and doing all the agreements would be a lot easier if they didn't push the vacasa app so aggressively. I'm not signing up for an account, downloading an app and dealing with linking everything together just for one stay. Overall it wasn't terrible, but it ABSOLUTELY wasn't worth near the price point, even being so close to the village. At $1600 for 2 nights, there should be a hot tub in the room, or a mini bar.