Astera Villa Seminyak by Ini Vie Hospitality

Hospitality and customer service was top notch. The spaciness of the room, the pool was good and decently sized. The location grants accessibility to basic needs. Breakfast was quite good actually.

The TV set was unresponsive, laggy, and it wasn't a smart tv. When the rooms were cleaned, finished toilet rolls were not replaced until requested. Replacement towels could be cleaner.

Staff

Nothing

Best stay that my wife and I had. The staff are incredible, super polite, friendly and efficient with their work. Astrid was the person in charge and very helpful throughout our whole stay. The room is comfortable, well decorated and equipped. They even provided us with a complimentary gift when we left. Thank you so much Astera villas for a wonderful stay🙏

The location was great and very easy to get to other areas quick. The room size was pretty good too. Staff were friendly and helped us with any questions we had.

Cleanliness was a big issue here. Couches were badly stained, kettle was moldy on the inside, complimentary glass water bottles were extremely dirty, mugs and drinking glasses were always dirty, pool was dirty (not with normal leaves but white spots everywhere), sunbeds were moldy. Bed cover had a weird black stain. I think their water isn’t filtered either so showering/washing face/brushing teeth was an issue - we had to get our own bottled water to brush our teeth because their water had a bad smell. Breakfast and food was mid - we would either eat out or order food from grab.