Hotel Casa Dona Susana by Los Arcos

The hotel itself is small, but beautiful, inside and out. The huge tree that makes its way up the staircase to the wonderful rooftop pool area is amazing. We were pleasantly surprised the rooftop bar was open, as we were told it wouldn't be. Staff was great, and walking to Los Arcos Beach Resort for food was easy.

Pools open at 10am, which is a bit late for some. Had to get my room key cards reprogrammed a number of times.

The location in Zona Romantica is great for beach, restaurants and shops. It’s on a dead end street so no thru traffic noise. The use of Los Arcos hotel facilities on the beach, great. The roof top swimming pool and cabana very lovely.

The construction of my room was very rough, soap dish dangling, tap and basin loose, huge cracks in the walls. Sheets and towels grey, need bleaching. Staff not friendly, my last visit staff way better.

We recently had the pleasure of staying at Casa Doña Susana, and it was a wonderful experience. This beautiful hotel offers the perfect blend of coziness and stunning beauty. Our room was very welcoming and cozy, providing a great space to relax. We also thoroughly enjoyed the hotel’s swimming pool, which was a lovely spot to unwind. A definite highlight was the food. We had delicious meals in the restaurant, which tasted even better thanks to the incredible views. Watching the ocean and the breathtaking sunsets from there was truly magical and one of our favorite parts of the whole trip. The beautiful location was made even better by the excellent service. We want to give a special mention to Antonio from the reception desk for his professionalism and welcoming attitude. He made our check-in and stay very smooth. We highly recommend Casa Doña Susana to anyone visiting Puerto Vallarta and look forward to returning!

Location was great; breakfast included at an affiliated beach side facility; rooftop bar and pool with an ocean view; desk staff was friendly & helpful.

Rooms were dated, small, not clean looking; windows did not open; 2cm crack under door;