Hotel Casa Dona Susana by Los Arcos

The Air conditioning worked really well. There were lots of pillows on the bed

The bed was very hard.. The bathroom sink drain was broken. The way the hotel is designed, you could hear every door being shut. They need to put something on the door frames to soften the closing sound. This is an adult hotel, yet guest were not allowed except in the lobby???? I ran into a friend I had not seen in a long time. I could not bring them to my room? We are expected to sit in an unairconditioned lobby??? That is unacceptable. I will never stay there again. As an adult i do not expect to be treated like a child who can not make their own decisions. This fact needed to be in the hotel description before I booked it not after.

Room was exceptionally clean and comfortable for one night. A little small if I was spending more than one night there.

There was a rather big step up into the bathroom. We were disappointed that the very beautiful bar area at the rooftop pool was not open. Would have been lovely to sit and have a drink while watching the sunset!

The hotel staff were very friendly and always willing to help. The hotel's location is perfect, and the room was always clean and comfortable.

It’s not the property,, but some guests were so noisy at night.

Location was great; breakfast included at an affiliated beach side facility; rooftop bar and pool with an ocean view; desk staff was friendly & helpful.

Rooms were dated, small, not clean looking; windows did not open; 2cm crack under door;