Berghotel Randolins

Very clean Great spa Great location for ski Great shuttle bus service

Breakfast could be a little stronger

The views, quality of hotel and how friendly the staff were.

Nothing. Everything was wonderful.

the room was big and with a lovely panoramic view. the room was clean.

The room was bare, it had no amenities. There were no kettle/ coffee maker, vanity set, slippers or robes for the spa, no room service. Simple things but makes a difference. The worst was a a dinner experience. Since the hotel not offered the room service, we decided to go to the restaurant and take food with us to the room. The plates were covered with foil so we didnt see how the dishes looked. Upon uncovering them once in the room they looked like something that could be served in a staff canteen. Not only the food looked distastful but also it was indeble. The chicked meat was dark and salty, looked like it was cooked and reheated many times, the rice was rubbery. My husband had a burger and the burger bun was as hard as rock. Chips were also super salty. Since we were dissapointed and tired we decided to go the next morning to the front desk to bring this to their attention. The hotel response was that we should complained right away but since we came next morninmg it was TOO LATE!! This is the response of a hotel that DOES NOT VALUE custumers or their experience. The lady at the front desk during the check out argued with us. The simple act of refunding us for the horrible food could off smoothered the impression for this expeince. But instead we were forced to pay and treated in a nasty way by the staff. We stayed in various hotels in ST Moritz area and this one falls on the lowest rank.

Amazing views but don’t believe your GOS or Google Maps to take you up the gated private road with boom gate! Shuttle bus was an excellent service, great driver and very scenic route down into town.

Not the hotel’s fault but apparently Google Maps leads a lot of people onto a private road, too skinny to turn around in and with a boom gate only openable by the (kind and friendly locals who use the road - don’t take the steep driveway!

amenity, restaurant, room, shower

pillows. additional pillows in the room would have been great.

Quiet location

Too far from the main city

Nice to see that there is an affordable and decent option to stay in St. Moritz. I liked my room, it was clean and very cosy and I slept like an angel. The location is a dream if you like a quiet place and great for hiking. Also, the wellness area was pretty impressive for a 3 star hotel: very high quality, clean and nicely designed. The sauna in particular was surprisingly spacious and well kept. Decent selection at the breakfast buffet.

I would have liked a bathrobe for the wellness, and also a possibility to get more towels at the wellness area. In general, some areas of the hotel (breakfast room, hallways with grey carpets) were a bit too sterile and lacked character. Some small upgrades in these areas would make a big difference in my opinion.

This was a beautiful hotel, and the staff were excellent! There is a choice of restaurants that are top notch. The breakfast that was included was fantastic - so many choices! The free shuttle to go into town was a nice bonus. The views are beautiful right outside the door of the hotel!

Everything was fantastic!

Our stay was incredible. It is advertised as a 3-star hotel, but it should have a 4-star rating for sure. We came for the view, it did not dissapoint. We had a room in the main house, it was modern and incredibly clean. The spa is is in another house, but the hot tub with the mountain view was incredible. Also have a steam bath there and a Finnish sauna. The parking is free. They also have a shuttle to get you to the city center and back. We had breakfast included, also with amazing view and plenty of options. You can go with dinner included, but we went with a reservation at the restaurant for the a la carte menu and went for the delicious fondue, worth it. I liked their attention to details from chocolates in the room to free water in the wellness area and all the staff was smiling and friendly. Highly recommend.

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This place had the most beautiful views. Staff was really friendly and helpful. We had a kids play area outside as well as inside . Such a lovely place to stay if you are staying more than two nights

We did not have tea or coffee making facilities in the room or an iron.

Great location, great service, abundant parking

Setting and services

Great location with wonderful staff and lovely local produce to enjoy. The best view from the exceptional spa facilities. A hard place to leave but great to go back to.

Could hike right from property. Food was very good.

The shuttle only ran 4 times in the morning and 4 in the evening. It was 50+ CHF to go one way from St amortization to the hotel and the last shuttle did not allow enough time to have dinner and get back. The shuttle and cost really limited our ability to go into town.

Loved the view and very clean room

Spa area was great but hot tubs a bit on the cool side could have been warmer. Our room, shuttle service and breakfast were great. Beautiful views.

Staff could have been more welcoming at the front desk. The shuttle service staff and breakfast room staff were lovely and friendly.

great view

the limited time of the wellness hours

Spa very new, good mix between sauna, steam bath, outdoor jacuzzi.

The room was quite old and small. if compared to other hotels for same prize - value for money was poor. The hotel is going to upgrade the main building we stayed later this year.

Modern accommodation in the poshest neighborhood in St. Moritz. Very helpful and communicative desk staff. The property is basically a compound of buildings. The studio room was at the 50m line with a pleasant, high view of the valley and mountains. Nice breakfast with some international items like bacon. The clientele is very international. The aesthetic is not old Engadine but typical modern Swiss. Bedding was comfortable and parking was plentiful.

The Stube was somewhat lacking in charm.

Everythings

Nothings

Location

Too small room Bed is not comfortable

Wonderful facilities, the nicest staff, extremely clean.

We were there only a very short one night, way too short.

. nice location

. extremely small bed room . there was no coffee or tea machine in the room