Grand Hôtel de L'Espérance

Great location and friendly staff. Dining room very art deco. Good choice for breakfast. Comfortable bed and room.

We liked everything

N/A

Great staff, location and value for money. The hotel is lovely traditional and friendly. We had dinner in the restaurant which we enjoyed.

Nothing

Property was quite big. Available parking spot in a private parking lot.

Smell was embarrassing, restaurant food didn’t meet the average quality, rooms require renovation

Excellent location, private parking for my motorbike. Friendly staff, great Hotel restaurant delicious food. I’ll definitely return.

Nothing everything was really good.

The hotel is perfectly located, 10 minutes walking from the railway station and close to Basilica and the central square. Very comfortable room with all necessary facilities, including an electric kettle to make coffee and tea. Very clean room and shower. Very good and tasty breakfast.

The pillow wasn't very comfortable, it was a bit too hard and flat. I also was annoyed by a very unpleasant noise of moving furniture somewhere above my room, and it happened every time after 10 pm and lasted for an hour or so. I have no idea what people move all the time around at that time, but it was very disturbing.

Lovely vintage feel to the hotel, high ceilings and great location. We had excellent twin rooms, joined by private corridor. These were perfect for a family, with kids having their own room but next door to the parents for some privacy yet with huge convenience. Two bathrooms, everything very clean.

Children's menu in the restaurant was very limited and the 'pasta with ham' just included ham slices - if they want to offer a children's food menu item then they need to consider what exactly children would want to eat.

Great location for touring the Pay D’Auge. A more traditional, less modern hotel which was nice. The restaurant. Had some very good meals there. Very good and well cooked traditional food. Went there every night of our stay. The staff were very friendly and helpful. Good service.

Our rooms were not made up until late in the day. We spent most of our days out touring but came back to find the room unmade. Bit frustrating as we wanted to freshen up after a long day.

Well set up for families, great location, secure parking, friendly and helpful staff.

historic architecture and well kept. staff were helpful and spoke good English. the restaurant was great for a tasty traditional family meal at a decent price.

initially we were given keys to a room that hadn’t been made up but staff were quick to rectify the situation.

The property is very centrally located with free on-street parking options, within an easy walk. It features a very grand though charming entrance/foyer. It offered a full buffet breakfast at a very affordable price. The staff are extremely attentive and helpful.

Good location and parking

All good

Very friendly staff who were able to assist as required. Was able to change room fairly quickly. Good location.

Room sizes were a little smaller, particularly the shower area was very tight.

The bed was comfortable and the reception staff fri.

The evening meal had very little authentic food, almost fast food. The tables in the breakfast area needed wiping over and again, more fast food. Coffee and milk was from a machine and not a good flavour.

Helpful staff, quiet room and excellent food in restaurant

The rather grumpy 'chef' Alain, obviously not enjoying the clientele, but maybe this was due to his Sunday evening service, and oh yes : such a filthy apron he was wearing!😒

The distance from all point. I love the beautiful facade of the hotel and the color combination Bed was comfortable. All the staff are attentive to the needs of the guest. We stayed 2 nights and at 1st night, it was about midnight the lights was off suddenly, the assigned desk officer that night has fix right away the problem.

The little problem is in the restaurant, their menu was written only in French and no pictures, about how it looks like that plate or dish.

resturant

lack of English translation on menu considering coaches of English tourists

Friendly reception, comfortable room, good evening meal and breakfast.

No problems

The hotel is in a large & gracious building, well located in the city. The staff were enthusiastic & professional. The room was very clean & comfortable. There is a garage for which you pay a daily fee. We also enjoyed the food in the onsite restaurant: a varied bistro menu, generous portions & a complementary Calvados. The size of hotel means it is good for groups, but spacious enough to not be crowded.

No complaints

Traditional hotel in a main street but with garage parking available. Our room was compact but fine for one night. Tired so dined in at hotel which had a large traditional menu & was good value. The food was not outstanding but when travelling the meal is functional for us. The breakfast also had plenty of choice.

The en-suite was very compact! But OK for 1 night.

The lobby and public rooms were pleasantly furnished. The man at the reception during the day was very nice and obviously tried hard to please. The location was handy for me. The shower was hot and strong.

I specifically asked for a quiet room when I booked my accommodation. The most important thing for me is to get a good night’s sleep - probably what we all want! Although my room was on the quiet side of the hotel, the noise coming into my room from other sources bothered me. In the room above there was constant movement for a couple of hours after I checked in. In the evening there was noise from another impossible to locate source. All very frustrating for me as I am noise sensitive and a very light sleeper. If I had been told I would need to upgrade my room when I booked, I would have done so. Also, the wifi in my room was non-existent and the evening clerk was disinterested and fobbed me off with a “I’ll get someone to look at it” response. I was looking forward to my stay here, but it turns out it was an experience I would rather forget. If you can’t cope with noise consider upgrading to a high floor or find another hotel.

Didn’t have it!