Riad Oasissime

Excellent fresh breakfast, great location, and such lovely plants all around the hotel!

No fridges in the room to keep bottles of water etc

The personnel was very kind and went out of their way to make our stay as comfortable as possible. The riad is situated in the middle of the Medina, so when you step outside you are instantly in Marrakech’s vibrant life.

I couldn’t think of anything. Maybe a separation between the toilet and the rest of the bathroom (curtain or so)

Can’t say enough good things about the staff and customer service at this lovely riad. They really took care of us, accommodating the adults and my 3 year old granddaughter with joy and style! They really took rooms are small, but the common areas made up for it. Breakfast was abundant and amazing, as were the three dinners we had there. They catered even to our dietary quirks! (Nut allergy, vegetarian and a three year old!)

As a spoiled American, I had trouble with the VERY firm mattress, but that’s on me. There is a curtain between the sleeping area and the bathroom. Sound travels freely! A real door would be an improvement!

The communication via booking.com was regarding arrival, transport etc was very good. The young man who collected myself at the airport was super nice, super friendly and so were the staff throughout my stay. I need to specifically acknowledge the venue were exceptional in accommodating an early arrival for me, and my room was already prepared, so a huge thanks to them for this. Hospitality needs to highlighted, the team were exceptional and welcoming.

I feel the attention to detail is missing in some areas. The cleanliness of the room was good, but areas were missed. Upon my arrival, I had a look around the room, an old wrapper in the shower area next to the soaps, cobwebs on the lattice panel above the toilet, and cobwebs on the side wall light above the bed furthest from the door. I did cut my leg on a table in TV room which really needs addressing (see snaps which are all date stamped) The small pool may look clean, but it is not. I was not really given a tour of the Riad which would have been nice, just the downstairs area and my room. Unlike the previous Riad I stayed at, I was given the grand tour, and communication was simplified by using WhatsApp with the host. WIFI - Despite being on the ground, the WIFI was probably one of the worst I have experienced. There's a selection of wifi networks TV - Upload 16.3m, Download 12.3m Douiria - Upload 11.9m, Download 6.4m (this was the main network everyone used) They were all shockingly slow, or losing connection even when I was in the main TV / reception area. Smoking - There is no consideration for the non-smokers staying. Guests congregate in the main downstairs seating area by the tree, much to the annoyance that as I am on the ground floor, the window and door to my room provided no protection against the smoke, and a table was set up for 4 guests to eat, immediately outside my bedroom window, all 4 guests were smoking at the table. So for any asthmatics, this is a no no! I was asked several times if I would return, unfortunately, based on this experience, I am afraid not. My previous stay at another Riad exceed this stay hugely I am afraid.