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Dene Hotel

Bedroom

Bathroom

Bedroom

Bedroom

7.2Good

(51 Ratings)

"Michael who was the hotel manager was amazing! He was kind, helpful, informative and stayed up late to allow our late check in."

Verified guest

Don't miss out! Price and availability may change

7.2 / 10.0

Good(51 Ratings)

Hotel in Newcastle upon Tyne

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, TV, Family friendly and more

About this hotel

The Dene Hotel is in Jesmond, a suburb of Newcastle and a 5-minute drive from the city center. It offers rooms with satellite TVs and limited free parking.

Amenities at Dene Hotel

Internet / Wifi

TV

Family friendly

Map of Newcastle upon Tyne

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.2Good

(51 Ratings)

"Michael who was the hotel manager was amazing! He was kind, helpful, informative and stayed up late to allow our late check in."

Verified guest

Don't miss out! Price and availability may change

$$$$

7.2 / 10.0

Good(51 Ratings)

Hotel in Newcastle upon Tyne

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, TV, Family friendly and more

Map of Newcastle upon Tyne

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

About this hotel

The Dene Hotel is in Jesmond, a suburb of Newcastle and a 5-minute drive from the city center. It offers rooms with satellite TVs and limited free parking.

Amenities

Internet / Wifi

TV

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.2 / 10.0

Good(51 Ratings)

100% verified reviews

9.0 / 10.0

Thank you Michael :)

Michael who was the hotel manager was amazing! He was kind, helpful, informative and stayed up late to allow our late check in.

9.0 / 10.0

Bringing my sons stuff up for 3rd year will look to book here again.

Very simple accommodation but hey that’s all I was looking for. Whistle stop visit to collect my sons house stuff from his university house. Perfect location basic but clean

Nothing.

4.0 / 10.0

Very basic hotel

Good location. Near Osborne Road

Not worth the money. Way overpriced. Could have been because lots of concerts on in the area.

1.0 / 10.0

Bad

the property was closed on arrival. was unable to even check in which resulted in having to find another hotel or be stranded in Newcastle!

8.0 / 10.0

not bad

location

self check in and seeing no staff

1.0 / 10.0

DON'T book here.

The bathroom was at least clean and the bedroom was acceptable.

I was asked for a further deposit AFTER Booking.com has sent me confirmation and my receipt. A company called Luke Stays said my reservation wasn't confirmed until I'd paid a refundable damages deposit. This deposit of £50 has not been returned to me. There was no reception to speak of or a welcome of any kind. I would seriously like to talk to someone about these premises, as it has actually affected my trust in Booking.com. The whole atmosphere was one suggesting it was a scam and being run in an underhand way. There are too many complaints to write down. This Luke Stays company are also damaging Booking.coms reputation.

8.0 / 10.0

Very good

Had a lift very clean pillow could do with being upgraded one pillow not enough

Very good stay but couldn't conect to the wifi

1.0 / 10.0

Not worth it.

Bathroom was nice. Location was good.

Service was awful - I was given the wrong code for my room, so wasn't able to enter it once I arrived to check in. TV in room didn't work, facilities were poor. Staff member was helpful, but not very present.

1.0 / 10.0

SCAM HOTEL - STAY WELL AWAY

Nothing!

After booking with Booking.com I received an email from the hotel owners asking me to share their details of other hotels in Dubai and their website with friends and family. Booking.com DO NOT give your details to any hotel but do provide a one off email address through their site so that hotels can message customers with regards to their stay via the app or email. The DENE Hotel is part of a chain of hotels based in Dubai and WILL NOT release the key code for the front door without a payment up front. They wanted a £200 deposit paid via card over the phone! On the day of our stay they phoned my mobile number and demanded the money on top of the payment made via Booking. I approached Booking and they are investigating this company/hotel and looking to see how they got my details and to see whether there has been a security breach. I am still awaiting an answer and a full refund as I refused to give the hotel any further funds and had the booking cancelled. To all others I would stay well away from this hotel. It is reasonably cheap to stay at but with the cash upfront requested by the hotel owners it could cost a lot more!!!!

6.0 / 10.0

Good enough

Staff (Michael) very Nice!

We didn't receive our Room number!

1.0 / 10.0

Dreadful, traumatic and worst experience of a hotel I ever had.

dreadful hotel, very dirty and staff unprofessional

Nothing was to like here. I couldn’t stay as they have not bothered to clean the room after the last guest. there was poo inside the toilet and not flushed. I was traumatised to see the state of the room. I had to book a different hotel. I was promised a refund but still not received 8 days later

1.0 / 10.0

Avoid at all costs

Nothing bad place no facilities not as advertised

Everything i don't leave bad reviews but this place doesn't deserve any good at all

5.0 / 10.0

Fair only

Michael was very helpful and kind

very basic and no longer serves breakfasts or evening meals. No receptionist and was unable to get into the building on arrival. Sat outside in the cold whilst talking to new owners who said they hadn’t received notification of my booking. I then had to contact Booking.com who contacted the new owners. As I have stayed here before I recognised Michael who was kind enough to let me in, where I continued to try and resolve this problem with Booking.com. it took a total of 50 minutes to sort this out and for me to be allocated a room.

7.0 / 10.0

Hotel fine but not what expected when booked

Room clean, close enough to city, no staff on site but helpful person on phone number provided.

The confusion with the booking. We actually were told via email by LukeStays (the company who must own the Dene Hotel) 24 hours prior that we were staying in the Newcastle Jesmond Hotel, not Dene Hotel. Also I don't like the £250 security fee that is taken 2 weeks before the stay and which I now have to wait to be refunded. It should be just card details left as security which can be charged after the date if necessary. The advert on booking.com states a £12 security fee, not £250. This is only highlighted after the booking. And no breakfast included (no staff on site anyway to serve it) unlike specified by booking.com I think booking.com need to check details of their advert for Dene Hotel with LukeStays and just correct a few things.

5.0 / 10.0

Inexpensive, centrally located.

This hotel is centrally located. It is inexpensive. Our bed was comfortable. We were grateful for free off-street parking. The landlord is friendly and helpful.

You will receive communication about your booking via two third-party companies, Superhog and Luke Stays. In the days before my arrival I received over 40 emails from them as well as multiple texts and WhatsApps, some asking me to submit an online verification which I completed weeks previously. Several messages inexplicably invited me to refer a friend to their Dubai properties - one of these emails was sent at 1:30am UK time. It was incessant and disruptive and despite complaining to both companies the messages only stopped when I blocked their numbers and email addresses. I will never knowingly book an accommodation which uses either of these companies. I had security concerns at the property as entry to rooms is gained only via a touchscreen on each room door. The code to my room was my room number. I wonder what the other room entry codes are... It felt safer to leave valuables in our car when we were out rather than in a room into which anyone could easily deduce the entry code. Our bathroom could have done with a vacuum before we arrived. The smell of smoke is pervasive.

6.0 / 10.0

Hotel good, booking admin awful

Hotel was clean & comfortable. Michael on reception was friendly and helpful.

We booked throught booking.com but the management company is called Luke Stays. Several months after booking I was asked for £250 deposit. I was them bombarded with around 50 emails constantly. If you hate spam and unexpected deposit requests i would avoid this hotel.

8.0 / 10.0

Newcastle weekend

Central location, easy for public transport.

The faffing over the booking.

4.0 / 10.0

ok for the price!

good location

run down

1.0 / 10.0

Bad

Location

Possiby the worst communication process I have come across. No one from the company is at the venue so I was bombarded with over 30 emails & WhatsApp messages for a simple 4 nght stay. Terrible. Also, the property is VERY tired. One to avoid.

3.0 / 10.0

waste of money

only the location just off jesmond high street

unclean, no longer serving breakfast, check out time different to what’s advertised, staff miserable and rude, waste of money

8.0 / 10.0

Great find & would definitely stay again. Simple accommodation but perfectly good & great value for money.

Perfect location for my trip. Really lovely landlord. Room was clean & comfortable. Felt secure. Very quiet.

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