The Oberoi Mumbai

Absolutely exceptional stay at The Oberoi Mumbai. The room was amazing, and the staff were incredibly professional, attentive, and spot-on with every request. A truly seamless experience from start to finish!

While the room was beautiful and the service was excellent, I felt the housekeeping could have been more thorough. There was noticeable dust on the telephone cord and windowsill, which took away slightly from an otherwise exceptional stay.

The location

So clean and staff really helpful

The service was absolutely top rated from checkin to checkout. We had a fantastic suite and the service to the room, the small gifts and amenities are amazing. Loved the fresh flowers, cushion options, the bedding and the excellent turndown service. We loved our stay and will certainly come back!

Almost everything except the staff.

Despite the booking being in my name, the reception staff repeatedly addressed me as Mrs. [partner’s last name] even after I corrected them multiple times. They continued to default to my male partner’s name, which felt unprofessional and dismissive. At checkout, despite only one room being booked and the bill being fully paid by me, I was asked if my partner would be paying separately, which was confusing and unnecessary. I also did not receive the invoice at checkout. When requested later, it was issued in my partner’s name and has still not been corrected despite follow-ups for over 10 days. This lack of attention to detail and basic respect significantly impacted an otherwise comfortable stay.