The Oberoi Udaivilas Udaipur

It is a wonderful location

Everything!

Nothing!

This was simply one of the best, no the best hotel I have stayed in. The manager offered me a room upgrade. They were very helpful with my late afternoon check out and allowed me to freshen up in one of the Spa's therapy rooms. The staff were exceptionally pleasant, professional and helpful. The room was blissful (with very effective AC) with a lovely large bed, a superb bathroom and access to private swimming which I used for blissful swims in the morning with stunning views over Lake Pichola to the palace. The breakfast was commensurate with a top end hotel offering Indian and international choices. The hotel grounds were beautifully manicured and invited you to take lovely walks through foliage that was in full bloom

NOTHING

This is luxury living no doubt about it. Rooms and locations are great with super view.

Staff is very much confused, when we checked in , that day was great however next day as we went for breakfast we were asked to wait but after waiting for like 20 min we were told to go down but again person in-front of udaimahal asked as to wait again. Not sure why staff was not in sync. Then by the time we started as were waited it was closing time. But staff was more like corporate started wrapping up even when we waited. However the property is more like a money making machine, every where staff is ready to scrap money out of you. And then when we checked in were told about property tour but post breakfast when we asked person at the reception told us there is no such thing then another staff said buggy will come at entrance. Not sure why so much confusion, assuming staff is highly trained and even at dinner staff was not able to use cutlery to serve us breakfast. If it was premium or commercial restaurant i can understand however this is pure luxury hotel. Even we shared feedback during checkout but were not heard.