Parkhotel Bad Homburg

Very nice hotel in a nice small town. The location is great. The room was huge and very comfortable. The lady in the breakfast room was sooo nice. Would definitely recommend and would love to come back.

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warm room, always hot shower, balcony view, friendly staff

VERY POOR was (for me, 1st time ever) the choice of "not having your room cleaned" to help save the environment??? + a daily reward goodie the morning after on your doorknob. (*I am totally bilingual in German / English, so no "lost in translation" problem here.) CLEANING THE ROOM to means vacuming, washing WC floors, balcony area sweep, etc. It does NOT mean: - the guest will NOT receive fresh towels the entire stay, - no rubbish bins, esp. with fresh fruit etc. remains, would be emptied. Not even toilet paper refills. Not sanitary and an open invitation all day, when you open your balcony door and the flies, etc. come in (I finally put both bins outside my room into the hallway, with the used, wet,towels - not a pleasant task, even more so after 9 days in the hospital with fall injuries. - there was an entire small kitchen with 2 stovetop burners, sink, good-sized fridge, big sink, shelves and cupboards. BUT not one spoon or cup or plate. No water-boiler. And my gift was forgotten the last 2 mornings. Again, not being very mobile after arm and leg injuries, I had to go from my 3rd floor room down to the hotel entrance /lobby, to ask reception for a cup, spoon and hotwater for tea. I was led into the darkened breakfast room, where I was given a cup for the water boiler there. Then balanced boiling hot cup back up to the 3rd floor, lukew wat. On the day I left, I politely submitted my complaints re: all the above and 1 young woman said, "Oh, we have water-boilers available for the rooms; you should have asked." The FOUR STAR HOTELS I have visited all over the world, would not have had the need to make that reply. The breakfast was plentiful but not unusual for Germany, where breakfast is THE no.1 point of importance for most of my friends and colleagues. Over-the-top was only the price: €21,00.

Hotel is in a very central location to explore town and attend the Bad Homburg Open. The staff was super nice.

The rooms facing the restaurant are spacious with a balcony but very tired and very hot on a warm summer day. Not enough parking available for guests.

The location was wonderful. It was directly across the street from an amazing park with lovely walking trails and next door to two really good restaurants. It was also within very close walking distance of a huge shopping area with many restaurants. The bus line was also close, in case you need public transport. The underground parking was very convenient and reasonably priced. The rooms were very big and the pull out sofa was just as comfortable as a regular bed (which I can't say was much, but some hotels have really bad pull out sofas, so this one was a pleasant surprise).

There were two main problems that affected my feelings about the hotel and led me to giving it such a low rating. First, there was no air conditioning. We were there in the summer and it was quite hot and humid. Not having air conditioning was a serious issue. Also, though they had no air conditioning, so you would expect to open windows to let in some air, there were no screens on the windows. Which meant bugs were in your room if you left them open. Second, was the cleanliness of the hotel. Most everything was clean, but the hotel was supposed to be non-smoking yet everywhere you went the hotel smelled like tobacco smoke. It could be because there were ash trays on every balcony (clearly that non-smoking rule didn't extend to the balconies of the rooms) and with all the windows open to let in air, you also let in all the smoke. But the smell was in the hallways too, so I'm not totally sure. Even the beds smelled like smoke. Many people won't have a problem with this, but my son is extremely sensitive to smoke because he has asthma. As for other things I didn't like, the bed wasn't very comfortable, but not any more uncomfortable than any other hotel in Europe. For some reason, people in Europe seem to think your bed needs to be hard as a rock and pretty much all hotels are the same on this matter. Everything else was very nice.

Excellent room Very good service from reception. Bar service was also very good. Pleasant and helpful bar tender.

Its very difficult to think of anything i didnt like.

The large modern bedroom with very comfortable mattress. Also the large modern and easy to use bathroom.

Nothing

Great location, good breakfast

Rooms doesn’t have an air conditioner. The bed was very uncomfortable and noisy.

Location

No air conditioning & poor network in the ground area where my room was located

What a beautiful place and great location great breakfast room and quiet room

The Room was pretty cold. The Mattress was too weak.

Very clean and comfortable. Easily accessible from the Messe (only 15mn even during rush hour). Great Vietnamese restaurant next to the hotel.

It were not a lot of the guest, breakfast was amazing lot of items to choice (including smoked salmon, shrimps, german sausages, caprese etc), nice coffee, very clean

i am not able to list anything

Cleaniness, closed to Kurpark and city center

WiFi was not working and breakfast have limited options

Location and breakfast are good at this hotel , and what you would expect of a 4 star establishment.

The computer / reservation system Needs a serious upgrade . On arrival At 13.00 my booking could not be found and after an extended wait (after A long drive on the Autobahn ) he complained that he problems with the connection to Bookings .com Finally I was allocated a room after A 30min delay . After proceeding to The allocated room , I find the room in occupation by another guest . What happen to security with all his goods Laying in the room . On returning to the front desk I got the impression that they thought I did not know what I was saying ,he then came up with me to make sure I was right ,serious ? We return to the front desk once again And after much hand wringing and involving yet another member of staff I finally got into a room . If you are a fan of John Cleese and faulty towers this comes close to the real thing . My next destination was Singapore in order to enter I needed an entry form to be submitted no longer than 72 hours prior to arrival To the Singaporean authorities , to be save and carry a hard copy with me I Requested my travel agent to email a Copy to the hotel with room number And name .I got my travel agents email And proceeded to reception to get a print out . Needless to say no email could ne found in the system ,I then send my email to the receptionist personnel email who then proceeded To print me a copy hallelujah! !!!!!!! Enough said make up your own mind .

Good breakfast, in a very nice hotel

There used to be a spa in the hotel for all guests and it was cancelled

The minibar was not working. The room was poor. Receive a new room. Also in this room the minibar was not working. They repair it after 2 days. In bathroom only liquid soap, almost impossible to take it out from bottle. From 2 soap bottles, one was empty. They did not fill it after my request. Find small insects in the room. Receive a nice third room. At the end of my stay at night, I was bitted badly by a big insect in this third room. All my stay was a bad expirence. But, I have to notice that all the staff was very polite and wanted to help me from their heart. They did the maximum they can do to help.

New bathrooms, big rooms with balconies, good breakfast and easy access to Frankfurt.

Haphazard room service.