Hotel Uvala

everything

Clean and nice facilities.

Ambivalent, getting dated and a lot of building work around it.

We were completely satisfied with our stay. The staff was extremely kind and helpful, the hotel was clean and well-maintained, and the breakfast was delicious and of great quality. The wellness area was also very pleasant and relaxing.

There was nothing to complain about, everything met our expectations.

All of the staff at the hotel were very welcoming and helpful. Our room was huge with the inclusion of a sitting room. There was a kettle and fridge with a selection of tea and coffee. Bathroom had everything we needed. We were on half board and both breakfast and evening meal buffets had good quality food and plenty of choices. Although we didn't use them, the hotel has a lovely pool and wellbeing centre. Location was by Lapland Bay with a bus stop for the number 4 bus on its doorstep - this would take you to the Old Town, a very regular service. We obtained a 3 day Dubrovnik Pass which also includes unlimited travel on the buses, we felt that this was a worthwhile option, considering the location.

Shower mixer tap was difficult to regulate water temperature.

Everything superb Hotel !!!! Recommended for everyone going to croatia🤗👍🎉❤️

None

Hotel staff were exceptionally nice, helpful, and attentive – 5 stars for them! Food was amazing. We were really happy with both breakfast and dinner options. There were different types of eggs, and even quark-type cheese, which we loved as it’s also a traditional option in Poland where we’re from. They also had options to suit British tastes, like a full English breakfast (beans, bacon, etc.). Dinner buffets were excellent – lots of variety, very tasty, and full of flavour. Freshly made juices were a nice touch. Some desserts were great, especially those kept in the fridge. cakes on a table were pretty dry. The pistachio cake on our first day was absolutely delicious (we were really hoping to see it again later, but unfortunately it didn’t return). The lemon cheesecake was also amazing. There was quite a bit of repetition in desserts, but dinner dishes changed daily. Overall, 5 stars for food! Cleanliness: The hotel and restaurant were very clean. Tables were spotless and tablecloths changed after each guest. We received a complimentary bottle of wine, which was a nice surprise. Robes, slippers, and spa towels were provided free of charge. The room had a small fridge, kettle, and hairdryer, plus plenty of storage space. There’s a bus stop right in front of the hotel – only €2.50 to the Old Town. Upon arrival, we were given a city map and lots of helpful information.

We had booked a room with a sea view, but it was completely blocked by tall trees. The only view we had was of the road, trees, and distant hills. The air conditioning didn’t work. During the day, we could open the balcony, but at night it was too noisy outside – lots of motorbikes and cars hitting loose drain covers, which made a loud banging sound. Even with earplugs, we struggled to sleep for the first four nights. We reported it, and although the engineer checked, it wasn’t fixed. Later we were told that the system had been switched to heating for the whole hotel, so air conditioning couldn’t be turned on in just one room. It was a strange explanation, but the staff were very apologetic. We received a fruit basket, an apology letter, and were offered free drinks (we don’t drink alcohol, so we declined). They also gave us a fan, which helped a lot – we finally managed to sleep for the last three nights. The mattress was too hard and pillows too big and high, so we woke up quite achy every morning. I had to use my jumper as a pillow instead but it wasn't the most comfortable solution. The spa was disappointing. The jacuzzi water had an unpleasant smell, and on the second day we noticed mould on the plastic drain cover around it. We left immediately and didn’t use it again. It was disappointing because we had specifically booked a spa hotel. The indoor pool was small with no water jets or features. The outdoor pool area was also small, with only about 10 sunbeds, and it stayed in the shade all day. The balcony felt enclosed – covered on both sides and above, so it didn’t feel like an open space. It was fully shaded and not very inviting to sit on. Housekeeping cleaned the mugs in the bathroom, but coffee stains were not properly removed. It would be better to replace them with fresh mugs. There was no iron in the room. The TV had mostly Croatian channels and only a few English news channels so nothing to watch.

All is good

None

Staff at the Hotel were incredible. From the front desk to the girls cleaning the rooms everybody was really friendly & helpful.

Minor,Minor complaint. Only 1 power point beside bed.