Suites Plaza del Rio - Family Hotel Malecón Centro

Location and roof top pools

In need of modernization

All good

All good

Location was excellent. Staff were very friendly, early check-in was so appreciated. Room was well appointed for long stays. Tap with safe drinking water is always a huge bonus! Sunset from the roof is gorgeous!

Our particular room had no balcony and the bedroom window faced the inside corridor and voices carried in the morning. (We did book during peak season quite late and felt lucky to get any room. In the mornings some people had their doors open and the rooms with balconies or larger windows looked lovely). The pillows were quite lumpy. The largest pool was very shallow. While we were there it was an older crowd of annual visitors who wanted to read in silence at the pool, so the vibe was quite somber (could just be out our timing).

The staff was wonderful.

The hotel was very noisy both during the day and at night. Though the bed was acceptably comfortable, the furniture in the living area was very uncomfortable. And the lighting made the room feel dingy. It was not a pleasant environment. There were lots of problems like plugged drains, hot water taps that didn’t work. There was only air conditioning in the bedroom so during the day when you couldn’t have the door open because of the noise, it got very stuffy. I really wanted to like the place because it was a Mexican family run hotel. But it was just too noisy and uncomfortable.