Plantation Bay a Real Resort with a Real Spa

Multiple pools and beach access. Quiet place, isolated, with all the necessary amenities, like gym , spa , restaurant.

Far away from city, limited toiletries.

The property was well maintained. Good for families and big groups. The staff was friendly and hospitable.

The breakfast options were limited.

The facilities. Good for kids.

The check in took us forever. So I actually booked for this hotel because i want a pool access from our room. Upon check in they want to charge me another thousands for a family room of five instead of the family of four that I booked. I did not include my 3 year old toddler since she is just gonna share bed with us and i know hotels saying kids stay for free is actually not true. They would actually charged kids. The front desk staff insisted me to change the room that can accommodate 5 people which doesn’t have the pool access (higher floor) and charge me another thousands (i forgot the exact amount) but will only give us an extra mattress for the toddler. I asked if we could do that with the current room I booked since it is just an extra mattress but he said i couldn’t do that. Plantation bay actually charge 1k plus only for an extra person to stay overnight but the front desk doesn’t wanna do that because they want me to change my booking to a more expensive room of five. Anyway, they couldn’t provide the same room that I requested even though i said i was happy to pay for another 6-8k for my toddler. They ended up charging me only 1k plus for an extra person and gave us the same room with pool access. The front desk staff was very rude and has very typical discriminating Filo attitude. Thanks to the manager who facilitated everything though. Not coming back in the future.

General ambience.

1. The food sizes had been significantly reduced across all F&B outlets and the prices had gone up. Very disappointing. 2. The freshwater pool bottom was black and almost impossible to get this black off deet, knees and hands. 3. The saltwater pools were slippery and slimey on the bottoms. There were also sharp buts and I badly cut my toe deeply in the pool which has the volleyball net. 4. You have started charging for airport transfers, kayak and paddle board usage and ice. This was complimentary before. 5. At Kilimanjaro staff took the wrong order from us (admitted by the staff) yet we were asked to accept the wrong order!!!