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Itz'ana Resort & Residences

Top rated by guests

Bedroom

Sea view

Spring, Summer, Pool view, Swimming pool

Beach, Sea view

Lobby or reception

9.0Outstanding

(64 Ratings)

"A blend of modern facilities with Colonial and Caribbean vibes, which make the place really beautiful. The rooms are spacious with a great terrace (ours overlooked the pool). The infinity pool is stun..."

Verified guest

Don't miss out! Price and availability may change

9.0 / 10.0

Outstanding(64 Ratings)

Resort in Stann Creek District

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Facing the beachfront in Placencia Village, Itz'ana Resort & Residences has a bar and a garden. Among the facilities of this property are a restaurant, a 24-hour front desk and room service, along with free WiFi throughout the property.

Amenities at Itz'ana Resort & Residences

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

TV

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Free parking

Map of Stann Creek District

city location on map

Nearby attractions

Jaguar Paw Cave - Jaguar Paw Park Outpost - Cave Tubing Belize - Ambergris Caye Tours

Dreaming Giant waterfalls

Ya'axkin Butterfly House

1000 foot falls

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

9.0Outstanding

(64 Ratings)

"A blend of modern facilities with Colonial and Caribbean vibes, which make the place really beautiful. The rooms are spacious with a great terrace (ours overlooked the pool). The infinity pool is stun..."

Verified guest

Don't miss out! Price and availability may change

$$$$

9.0 / 10.0

Outstanding(64 Ratings)

Resort in Stann Creek District

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Stann Creek District

city location on map

Nearby attractions

Jaguar Paw Cave - Jaguar Paw Park Outpost - Cave Tubing Belize - Ambergris Caye Tours

Dreaming Giant waterfalls

Ya'axkin Butterfly House

1000 foot falls

Available Rooms

About this resort

Facing the beachfront in Placencia Village, Itz'ana Resort & Residences has a bar and a garden. Among the facilities of this property are a restaurant, a 24-hour front desk and room service, along with free WiFi throughout the property.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

TV

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

9.0 / 10.0

Outstanding(64 Ratings)

100% verified reviews

9.0 / 10.0

Would go back in a second, felt like I was in paradise

The staff were amazing, everyone was so friendly and kind. The location is absolutely stunning. Loved having access to the free resort bikes to get into town a bit. Everything felt very safe and secure.

Booking indicated that breakfast was included, but at the end of stay there was an invoice for each breakfast and additional charges were applied. Would like to make sure that services listed as "included" are fully covered in cost of room.

7.0 / 10.0

Disappointed

Nice property

Difficult access to the beach, couldn’t go into the water The facilities seem run down

7.0 / 10.0

Quiet comfortable stay

A great space away from the main reception and pool area of the hotel. Ability to park in grounds made for great day trips.

Multiple maintenance issues due to the villa was not ready to receive guests. Lights not working, no safe, washing machine not connected and issues with internet. Also our villa was one of a few finished on the lagoon side so it felt as we faced multiple unfinished building units so a partial building site. The strip of beach on the hotel side was not cleared of stinking seagrass which is abundant this time of year so unusable. Other hotels along the same location cleared this so made for much more pleasant experience.

8.0 / 10.0

Colonial charm and American-style service 😉

The hotel has a lovely, peaceful vibe and beautiful colonial-style decor. There’s plenty of greenery around and a nice pool – perfect for relaxing. I especially appreciated the idea of morning coffee on the beach at sunrise – such a unique and thoughtful touch. The rooms are spacious, with a huge bed and a large balcony where you can truly unwind. Definitely a place worth recommending for those looking for comfort and character.

The restaurant staff often made mistakes with our orders – a few times we received something different than what we had asked for. We were also talked into ordering very expensive drinks that we didn’t really want. The exception was the manager from Chile – he was genuinely attentive, cared about the guests, and spoke with everyone with sincere interest. His commitment and kindness really stood out to us. The beach had strong waves and quite a lot of seaweed during our stay, but this didn’t affect our opinion of the hotel – it's something beyond their control.

10.0 / 10.0

A piece of paradise

A blend of modern facilities with Colonial and Caribbean vibes, which make the place really beautiful. The rooms are spacious with a great terrace (ours overlooked the pool). The infinity pool is stunning, surrounded by palm trees and gardens with birds, gibnuts and iguanas roaming free. The beach area is great too. The whole place is quiet too which felt like we had the place just for us. Food was good, although it could have been better (see below).

The continental breakfast included in the price was a bit basic and disappointing.

7.0 / 10.0

Beautiful hotel, food not so good

The hotel is gorgeous, the pool so beautiful and the rooms are really confortable.

The breakfast is a joke, they didn’t advise us that we had booked a “continental breakfast” in booking witch is a nearly a toast and a fruit plate. When you get there and discover it you can’t upgrade you meal plan only paying the difference. In top everything was overpriced.

1.0 / 10.0

This place sucks will never stay here again. Not up to U.S. standards.

ocean front

The rooms reminds me of Motel6 in the US , you are just paying through the nose for the ocean Front. They were bugs everywhere in the room and the bedding were not changed . The room was not cleaned. I won’t recommend anyone staying here. They were no consideration or credits given.

10.0 / 10.0

Exceptional

The staff was great. We came with our 5 month old baby and our wonderful waitress offered to hold him so we could finish eating in peace.

I can't think of anything specific that I didn't like.

3.0 / 10.0

Needs work from management.

The best part of the property are the staff and the pool. Every waiter, bartender, pool attendant, and front desk receptionist went above and beyond to be kind and helpful. the pool was beautiful as well maintained.

it’s overpriced for “lux” property. The management is poor although they seem to want to improve. I spoke with Alejandro the new manager and he seemed to care and kind enough to listen. issues discussed were: mold in the bathroom ceiling. when I spoke to the shift manager she offered us a not so nice room and upon entering the room we saw beer bottles in the bathroom sink. she basically said I’m sorry we’ll clean the bathroom so you can move. after much disappointment we decided to check out early. no tomatoes for ceviche every wine bottle I ordered was “unavailable” finally had the 4th selection and was overcharged for it. The food was a hit or miss. some dishes were ok others left a lot to desire. one night I ordered dessert and the sweet waiter told me the kitchen forgot to chill the dessert. at least he was honest. the ice cream we ordered as a second choice was completed melted.

9.0 / 10.0

Superb

great staff.

10.0 / 10.0

Exceptional

Staff were attentive and welcoming. The pool is beautiful

10.0 / 10.0

Spent great time around the lovely pool. Just fantastic

Pool area was great. Room was fantastic. Staff great, common areas lovely and great staff and service. Winner

10.0 / 10.0

Stylish, welcoming 5* stay

Everything! Heavenly infinity pool located beach side. Stylish beautiful decor throughout. Bar, restaurant, patio, poolside - all communal areas lovely to spend time in. Excellent level of service from all staff. Food just delicious! High end stay but still good value all things considered. Caribbean sea metres away, included use of SUP, kayaks, bikes. Even a library and shop on site!

Only that we didn't stay longer!

10.0 / 10.0

So glad we chose this property, will definitely return.

Front office manager so welcoming. We received a welcome drink at the bar , friendly bartender. Housekeeper checked to make sure everything was to our satisfaction. Staff members had time to talk to you. Good choice of indoor or outdoor dining, concierge service available, nice pool bar, lovely very large, clean pool, well kept landscaping. Right on the beach

Everything was amazing.

8.0 / 10.0

Very good

This property was beautiful. The room we booked was under construction when we got there, so we got upgraded to a huge suite which was pretty amazing. Gorgeous dunk pool on the balcony with view of the beach. We enjoyed the restaurant and the cocktails.

It's a bit isolated in location from the town. Not terrible, just worth noting. Also, the internet in our building was down the entire stay - they eventually got us a hotspot, but it was slow and not ideal.

1.0 / 10.0

Bad

I am incredibly unsatisfied with the services of your hotel. I have written numerous emails with no reply from you. The services were not to the point! First of all, impossible to relax or to sleep with all the construction works. Secondly, my husband wanted to work but the wifi was terrible so it was impossible to get on a call. When we wanted to order drinks from the bar, it was impossible. One day the bar opened after 2 pm. And during the stay the hotel run out of beer belikin or coconuts. How is that even possible? The reception staff is just bored with customers. Every time you ask a question you feel unwelcome and hostile. We were looking to a relaxing holiday, but it was stress stress stress. Dirty smelly beach

4.0 / 10.0

Beautiful place, wasn’t as peaceful as we would have liked.

Beautiful interior and grounds.

There was a wedding party overwhelming the grounds the first two days of our stay. Loud music into the night that disturbed our sleep. None of this was disclosed at time of booking and should have been. Construction grinding and banging going on during the day on the floor above our room, we had to ask they stop, they kind of stopped. This kept us from being able to nap and was loud by the pool. Not what we paid to listen to on a beach vacation. Staff seems to need more training. Meals ordered were forgotten on two occasions, sometimes they took orders poolside, other times not. The taxes and booking fees for activities booked through the resort should have been disclosed upfront.

7.0 / 10.0

Top Management wants to be invisible to customers hotel could be exceptional with right management

Property is beautiful. Beach is stunning and pool area is wonderful the whole set up of common areas is very aesthetically pleasing and makes you want to stay in the hotel to relax and enjoy the view. Pizzas were top notch and the Luna cocktail is very special. A lot of staff were really kind and helpful. Free yoga classes very generous and a wonderful experience. Movie on the beach under moonlight was a lovely setting and also great to have for free.

The wifi not working at all for entire stay is unacceptable meaning no ability to connect to the outside world had to head done to local beach bar to get wifi. No ability to use tv to watch anything as all operated by wifi. Very annoying and was not rectified fast and poor communication on why this was happening not ok for a hotel where you are paying 450 usd a night.

7.0 / 10.0

Probably won’t return even though staff was kind and spa massage was very good

No Wi-Fi in room or at pool

Be honest and apologize for inconvenience as we had to sit in lobby if we wanted Wi-Fi

10.0 / 10.0

Perfect place for a relaxing time in Placencia

The property was simply spectacular: a beautiful location, very spacious and luxurious accommodation and spaces. The lobbies, bars, restaurant and patios were beautifully decorated and have a great feel about them. The service was impeccable and fast and the staff is very nice and extremely helpful. It is quite close to downtown Placencia (about a 10-15 mins drive) where you can find a lot of cool cafes, bars and restaurants.

The Wi-Fi was quite spotty and didn’t work in the room

10.0 / 10.0

just a piece of heaven, the staff were absolutely wonderful

beautifully appointed and spotless.

nothing

10.0 / 10.0

will be back. excellent service. great room.

everything

nothing

9.0 / 10.0

beautiful place with unforgettable experience .

very nice amenities with amazing location and pool.

staff could have been slightly more trained and attentive

10.0 / 10.0

Very comfy stay with great accommodations and very scenic.

Something I didn’t see advertised that I really liked was that the pool is clean fresh water with no detectable trace of chlorine! Very pleasant to be in and makes you not want to get out. Another cool thing is they will give you a golf cart to ride around town. Awesome complimentary breakfast. Very friendly staff.

Their beach was very nice but go beyond their property line and there is a lot of trash washed up on the beach. Nothing against the resort but sad to see nonetheless.

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