Samui Zenity

Friendly welcome

Room was incredibly clean and the bed was very comfortable. Very good value hotel. I did not get to use the swimming pool or leisure facilities but all looked great!

N/A

The room was beautiful although the bathroom is a little compact. The bed was comfortable and there was a little living area. However the TV didn't work. I asked the guy who worked there and he said it didn't work when it's windy but that it only did 4 Thai channels anyway which wasn't a problem as my friend speaks Thai but no interest in fixing it. The electricty cut out while I was in the shower so had ten minutes of soaped up before we could work out how to untrip it.The view was lovely and their whole set up with the pool and communal kitchen was great. Brilliant place for people with children. It just had an odd atmosphere. No one in the staff came across as friendly. It was also out of the way. We did hire a motorbike from the hotel to go out and about but my friend was unwell for a bit so I was confined to the balcony. They do have a shuttle bus to the beach which is also great for families.

This was a hard one to review. They have tried very hard in their set up and I imagine it would be a perfect place to stay for many people but it not for me. Not one I would return to. I just didn't find it to be a relaxed atmosphere.

The hotel offers good value for money. The pool and slide were great fun, the bed was very comfortable, and we enjoyed the relaxed atmosphere with the hammocks. The reasonably priced motorbike rental was also very convenient. If you're planning to explore Koh Samui by scooter, it's a good base.

There are a few practical points worth noting. The hotel is around a 15–20 minute walk from both the nearest 7-Eleven and the beach, so having your own transport is recommended. There was construction taking place across the road during our stay, and guests were regularly smoking cannabis outside their rooms, which may not be suitable for families or those seeking a quieter environment. Communication could occasionally be difficult, as some staff had limited English. Unfortunately, what most affected our stay was the way a customer service issue was handled. We ordered food through Grab, but due to a misunderstanding it was never left at the hotel. We accept that mistakes happen and that the driver also played a part in the confusion. However, our disappointment was not about the missing food itself—it was the response afterwards. We were initially told that no one knew anything about the delivery, only to later discover that a member of staff had in fact interacted with the driver when he arrived. Rather than receiving an honest explanation or a simple apology, we felt our concerns were met with defensiveness and we were made to feel as though raising the issue was the problem. By the following morning, despite planning to extend our stay, we decided to leave because we no longer felt welcome. For us, good hospitality is not about never making mistakes—it's about how those mistakes are handled. Unfortunately, the lack of accountability and empathy left us with a disappointing final impression of what is otherwise a hotel with plenty of potential.