Room & Go by Lince

Nice stay and they upgraded us to the nearby hotel which had free breakfast too!

The desk staff were a little confused about our upgrade

I honestly can't understand how this hotel has any negative reviews because my experience was exceptional from start to finish. From the moment I arrived, I was given an upgrade, and everyone treated me incredibly well. The staff at the front desk were always friendly and welcoming, and housekeeping cleaned my room whenever I requested it. The breakfast buffet was excellent, with a wide variety of options every morning. The location is very convenient and central, and I always found street parking available nearby. What made my stay even more special was that they kindly extended my room upgrade during the days around my birthday, which I truly appreciated. I want to thank everyone who helped me and everyone who was consistently kind throughout my stay. The hotel has all the facilities you could need. Yes, they charge €4 for a swimming cap if you want to use the pool or jacuzzi, but honestly, you can simply bring your own or buy one elsewhere. Overall, I am extremely grateful to the entire team for making my stay so enjoyable, and I would not hesitate to stay here again in the future.

close to the town centre

nothing

The good thing was the location, in the center of Ponta Delgada. Overall it was clean, just with some issues.

However, our room was next to several air conditioning units. While it was quiet over the weekend, they became quite noisy during the week, making it hard to keep the window open. The shower drain was slow, causing water to accumulate in the cabin, which felt unhygienic. Also, some of the towels seemed not properly washed and had stains.