The Fusion Resort Hotel

It is super near to the fitness street and clean :)

The bed was not really comfortable

Everything

This is our second time staying here and we are already looking at going back in July. So clean and well looked after. The bed is not the comfiest but body got used to it after a few nights.

There is building work going on in the massive hotel reconstruction next door which we were not informed about. Sometimes the noise went on till 10pm which is not brilliant for a relaxing holiday.

Location was convenient.

After living in Asia for 25 years and using Bookings.com exclusively for Asian travel in the last 5 years, it’s easy to see when the high ratings do not reflect the actual customers experience. The staff had no interest in hospitality or customer service mostly sitting around in the lobby on their phones not even acknowledging guests. This property was under renovation, so we switched rooms from the pool double room to the villa which was ok. The inflexible attitude of the owner and argumentative front desk staff was definitely not represented in previous customer reviews on bookings.com and something I have not experienced previously from a properly with such high reviews.