ApartaSuites Arcoiris

Amplia habitación, limpia, cama cómoda y hermosa vista, relajante, cambiar de ambiente por ese lleno de naturaleza, es estimulante.

El paisaje y la atención.

Una estadía perfectaaaaa! Un lugar muy limpio y con una vista espectacular. La atención del personal del hotel lo hacen sentir como en casa.

El Hotel Arcoíris en Villa de Leyva superó todas mis expectativas. Todo estuvo genial: las habitaciones impecables, la limpieza de diez y el ambiente súper agradable. Lo mejor de todo fue la atención del personal; la gente es increíblemente amable, te hacen sentir como en casa desde que llegas.

The location- and hotel grounds- are beautiful! The staff was friendly. Food from the restaurant was nice.

BE WARNED: I wish I could give this place a better rating. Once we were there, it really was pretty nice; but I can't get over the feeling of getting the "bait & switch" when I reserved the room. Booking.com showed me several options available to reserve. I looked at individual pictures and amenities for each option. In the end, I decided to splurge and reserve the most expensive suite available- because it offered a hammock and hot tub on the terraces! (Along other attractive amenities). Additionally it showed a small kitchenette on the terrace as well. We were so excited! As soon as I made the reservation, and was charged by the property, I received several long WhatsApp messages from the property informing us of all the rules, and additional charges for using amenities in the room- like hot tub or jettub, and fireplace- that were not disclosed in the listing. And the worst part was their WhatsApp message indicating that the rooms are not guaranteed. So even though I paid for the best suite, their email said that the rooms are assigned based on availability. They sent links to the various suites and I found the one I had paid for, the nicest one, and I immediately sent them a message letting them know we were requesting that one. They replied with a repeat of the email, "rooms are assigned at check-in based on availability." I was frustrated with this place before we even got there. Then the day before check in they sent me a link to a Google doc in which I was asked to enter all of my personal information, including passport number and address. No way i would trust them with that info in a Google doc! Sure enough, we got to the hotel at check-in time and did not get the room we paid for. In fact, we passed that cabin as we were walking to ours, and it was obviously not occupied. It felt very deceiving to me, like a scam, and even though the staff was kind once we arrived, I would not stay there again, nor recommend.