Hotel Hidalgo
Top rated by guests





8.5Excellent
(1,225 Ratings)
"Good location. Clean and comfortable rooms."
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3-Star Hotel
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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Offering rooms with balconies and free Wi-Fi, Hotel Hidalgo is housed in a charming 19th-century mansion in Santiago de Querétaro’s old town. Set around an interior courtyard, it features an à la carte restaurant.
Shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Bar
Balcony/Terrace
WiFi/Internet
Key card access
Contactless check-in/out
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.5Excellent
(1,225 Ratings)
"Good location. Clean and comfortable rooms."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Good location. Clean and comfortable rooms.
Nothing
10.0 / 10.0
Great
Everything great
9.0 / 10.0
Location, staff, historic building
Unfortunately, the first two nights of our four night stay was during the Festival of the Three Kings. There was a huge light show tunnel installation right outside the hotel (our balcony opened to it, which was spectacular. However, from 6 PM until 10 PM each of those two nights there played blaringly loud Christmas carols (the same 3 ones each time) every 30 minutes. This was very distracting but fortunately stopped by our bedtime. Also, starting around 4 AM each morning the church bells from multiple nearby churches started ringing regularly. We loved our stay there, but want other guests to know about the regular bell noise before coming.
9.0 / 10.0
Food in the restaurant was exelent, all the staff in the hotel super friendly and always making sure we were enjoying our meals. Front desk was super helpful, fast check in, wake up calls on time, rides to the aeropuerto exactly on time.
Nothing to say, will be my favorite hotel all the time we visit Queretaro.
8.0 / 10.0
I loved the atmosphere of the hotel when I entered because of 200 years old building. It was so exotic to me. My single room seems to be additional structure so I wasn’t really impressed with it but the room had everything I needed. So I really enjoyed my stay. The food was also good. I’ll stay here again next time!
Said it above, my single room wasn’t tasteful compared to the original building. But as a Japanese, I was comfortable staying in a cozy small room that had everything I needed.
10.0 / 10.0
This is my "Go To" hotel for exploring Querétaro Centro. The location, decor, quality food and customer service are great, particularly given the reasonable price.
8.0 / 10.0
Room was nice. Lighting however poor.
Better lighting around vanity and near beds.
5.0 / 10.0
Located in a central area.
The hotel is in a nice area, but unfortunately the property itself feels quite dated. A major drawback for us was the large restaurant located in the center of the hotel. The noise and food smells carried throughout the vicinity, which made it difficult to fully relax. Additionally, the AC unit in our room was not working properly. We didn’t request assistance during our stay, so perhaps it could have been resolved, but it still impacted our comfort. Overall, while the location was convenient, the experience did not meet our expectations, and I would not choose to stay here again.
8.0 / 10.0
Location
The internet wasn’t always available, we have to go back to the front desk to reactivate the card keys, low water pressure, kind a small bathroom, no fridge or microwave in the rooms. I’m not complaining just giving my opinion.
9.0 / 10.0
It was very nice to stay at the 1st hotel in Qro.
10.0 / 10.0
The property is beautiful and the staff is friendly. The service and food/drinks at La Llave were just what we wanted.
The shower stall in our room was a little small.
10.0 / 10.0
Had the best dinner of my trip in Mexico @ LaLlave Restaurant (at the hotel).
Room was a bit small, but it was cozy.
5.0 / 10.0
The restaurant was excellent and the whole staff was friendly and accommodating.
The hotel room was very spartan. No window and no decorations. It felt like a tomb. And, the bedroom door was rickety. The noise from the restaurant lasted until closing.
8.0 / 10.0
The feel of being in an old style looking hotel in the center of the city.
They close the outside wooden doors at night. So if you get back late from a late night activity you will find the door closed and a bunch of homeless people sleeping there staring at you while you are knocking on the door for some minutes until someone opens and asks for your reservation.
10.0 / 10.0
Location, room, accomdation and ambiance , including the restaurant were super! Avaibility at reduced price parking in proximity was a plus.
None
1.0 / 10.0
Bad communication. I requested a change of date but they would not communicate with me. They did not respond- either “yes” or “no, either in the App or email. Because of the uncertainty I found not show up but they still charged me for the room. The hotel not communicating with me ruined my trip.
Unprofessional and uncaring staff.
8.0 / 10.0
Location
Restaurant right downstairs
Clean and safe
Safe water in water coolers in hall and main part of hotel
Bottled water daily
Because of restaurant right downstairs it can be a little noisy but it was like ambient noise
10.0 / 10.0
The location is great. Very clean and restaurant on the property is excellent
I would suggest to improve wifi and towels situation.
10.0 / 10.0
The location is amazing. The hotel is pure charm. Thank you all for a wonderful stay.
8.0 / 10.0
The staff and location were exceptional!
One of the double bed roomm was super tiny for the price we paid.
9.0 / 10.0
Angelica at the front desk was very friendly. The hotel is very pretty and classic.
At night the street where the hotel is located is kind of sketchy.
8.0 / 10.0
Liked the location and enjoyed the sounds and music from the restaurant downstairs. Is was muted in the room.
Didn't like the step up to bathroom. Just have to be careful to be aware of the step coming out of there.
8.0 / 10.0
location and cleanliness
has a restaurant downstairs and its really noisy at all times
9.0 / 10.0
location , clean great location
it was a little noisy too early in the morning . the staff getting ready for work talking too loud !!!! guests still sleeping 🤷🏽♂️
10.0 / 10.0
Everything
7.0 / 10.0
pretty good location, clean, nice staff
room was really small and there was noise and music coming from the restaurante all day long
7.0 / 10.0
Location, style of hotel, front desk service, quality and price of La Llave restaurante
Rooms equipped with remote for control of temperature. Control panel has option for heat, which is needed in January because it gets cold in Queretaro. I worked the control for 2 days without success and finally went to reception to request a new remote. They explained THERE IS NO HEAT in the rooms.
8.0 / 10.0
we enjoyed staying in the historic building
while we chose to visit during the Day of the Dead we didn’t realize that we would have to contend with pounding music right outside our room on the street competing with the music from the inner courtyard. this would be the perfect hotel any other week of the year but I would avoid it during day of the dead.
8.0 / 10.0
The location is close to everything and it feels very safe
The restaurant had live music so it was not as quiet at times. However theysic goes only until 11pm approximately
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Hidalgo. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Hidalgo pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Hidalgo?
We found 12 amenities for this rental. This includes shuttle available, free wifi/internet, free parking, air conditioning, and non-smoking.
