VAYA Zell am See

Great location for ski in ski out ( down a red or black to the door) ski hire and lockers and even ski school outside the door. Service at breakfast and dinner very efficient and good quality excellent. Very helpful staff and bar is comfortable modern and with good service.

Nothing to dislike although there is some noise from 630am as they start the lifts if your room is mountain side.

Close to the ski lifts and good dinner.

The photos on Booking.com are much better than the actual property. Cleaning was poor, and based on my experience it does not deserve more than a 3-star rating. I also had to wait three days before I was able to access the safe deposit box in my room.

Hotel is located right next to ski lift. ski rental below hotel, beds were comfy.

Food was bad. From the portion sizes, in the main meal you would be lucky to get 40g of protein. Roast beef was literally 1 slice, 2cm wide by 12 cm long and 5mm thick (approx). Staff in restaurant were awful. On 1st night ordered just tap water with dinner. On 2nd night when waitress asked what we would like to drink I replied "just water again like last night please" When the bill arrived with breakfast the next day, I saw we'd been "upsold" to a premium water. When I queried it the waitress said it was not possible to remember what people ordered so the gave us the expensive water, therefore I had to pay extra as she could not remember and could not be bothered to ask. I refused to pay the extra resulting in a literal shouting match with the restaurant manager over 2 euro. Quite literally unbelievable. Also got food poisoning from the chicken dinner, 45 minutes after the dinner was on the toilet with diarrhea for most of the night and the next day, the couple on the next table also mentioned issues with the chicken the next day. Room was tired, bathroom especially dated bathroom with pegs missing from walls in bathroom for towels, simply filled in not replaced. Pool / Spa. Pool was cold, even though there was a sign saying the temp was 29.5C (I've never seen this before I guess the sign is there as people constantly complaining of it being cold). It was soo cold my 12 year old son did not want to use the pool. Spa was a steam room which could fit exactly 2 people and a sauna that could fit 8. The wood in the sauna was rotten and another guest nearly fell on the sauna when he stood on the sauna and the wood collapsed. Not child friendly, there were zero games, like checkers, or similar board games in the hotel. Also larger party groups with lots of drunk guests.

Just came back from our trip. We stayed in this hotel 6 nights (family with two kids and dog). I can tell that it really exceeded our expectations. This hotel has everything you need for skiing: ski locker (heated), you go out and ski lift is 50 meters from you. SPA area, I read that it is too small and etc, but it is regular size, pool was quite emplty, sauna, turkish sauna, jakuzzy was always aviable. Food: breakfast was wery good. You can get eggs, sousages, pancakes, fruits, juices and etc. Dinner was so good. Everyday you can pick from buffet or from meny and it is so delicious. Bars and other places in hotel where you can just sit , relax and enjoy. I can say that this is very good option if you want to have good time and quality. Staff is also very friendly. Special thanks to Tania;)

The only thing if you drive not 4x4 car might be a bit difficult to get up there when it is ice.

Fantastic location next to the slopes and 3 lifts. Staff were excellent, especially the lady running the bar who makes very good Aperols and Cocktails.

Beds were a bit saggy. Whole hotel was very hot.

Amazing location and a truly lovely hotel. Ski in ski out, ski rental next door and lift passes purchased at lift station directly opposite. The food was incredible, with plenty of choice for everyone, including children. The hotel was spotlessly clean and it clearly benefits from a very recent refurbishment. All staff were attentive, helpful, and genuinely pleasant, which really added to the overall experience. We loved our stay. Highly recommend.

Overall we thoroughly enjoyed our stay, however there were a couple of small issues worth mentioning. On our first evening, as a party of six, we sat at an eight-person table in a completely empty bar. The bar manager came over to welcome us but also advised that we shouldn’t sit at that table if the bar became busy and suggested we move to a table for six. While we understand managing space, the bar was empty at the time and never became busy during our stay. We also noticed on subsequent evenings that smaller groups were seated at the same table. It was a minor point, but it did make us feel a little uncomfortable on our first night. Another issue was with water at dinner on our first night. We specifically asked for tap water and were served two bottles, later charged at 4.50 euros per bottle. When we queried this, we were told it was filtered tap water decanted into bottles and the charge could not be removed. This felt quite expensive, especially as there was complimentary water in our room and we weren’t allowed to bring our own water into the restaurant. These were small things overall, but they slightly detracted from an otherwise wonderful stay.

Staff very nice and helpful. Well organised and very easy with dog and skies. Breakfast and half board food was great, good selection. Spa very nice.

Sofa in room was a little tired and old bit didn’t affect our stay.

The location is absolutely beautiful and only a one-minute walk from the ski lift, which is perfect. The hotel has a great atmosphere, the rooms are spotless and well maintained, and the beds are very comfortable. We booked half board, and it exceeded all our expectations. The food selection and quality were absolutely outstanding. My wife has both gluten and lactose intolerance, and she had plenty of options to choose from without having to skip any meals. The restaurant manager was extremely attentive and made sure that the meals were suitable for our dietary needs. The waitstaff were also incredibly kind, friendly, and professional. We were very satisfied with all the services we received and can wholeheartedly recommend this hotel to anyone. We would gladly return in the future.

Everything was perfect.