Elounda Mare Relais & Châteaux Hotel

Relax, super service, wonderful place

A very nice property in a beautiful location , a bit dated the forniture and design , but well kept and maintained .

Secluded, quiet, real boutique feel

Location was good - halfway between Elounda Port and Agios Nikolaos. Grounds were well kept and presented nicely. Access to private beach and sea front was very good, and the majority of staff were incredibly helpful.

Hotel is a little tired and in need of a refurbishment. Whilst we were upgraded to a villa with a better view, the internal decor was dated, and the external area needed a bit of TLC. The gym was also very old and not fit for purpose, and we were never warned at time of booking that the gym in the other resort hotel wouldn't be available. Due to the age of the villa, we were attacked by mosquitos every night that must have been entering through cracks in the doors, or down the chimney. Also we had a very bad experience in the Deck restaurant on the first night that ensured we didn't eat at the resort again. There was a miscommunication with the waiter who replaced the food options that accompanied our Grouper fillet with french fries, rather than having french fries as a side order. Whilst it's ok to forgive them not understanding, his reaction was to tell us that we were wrong and we ordered it like that - very unprofessional. We essentially ended up paying 40euro for a small fish fillet and french fries just slapped on a plate.