Sofitel Strasbourg Grande Ile





7.8Good
(728 Ratings)
"Hotel staff were very courteous and helpful."
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Located on Grande Ile, the historic center of Strasbourg, this luxurious Sofitel offers guestrooms with Sofitel MyBeds, flat-screen TVs and unlimited Wi-Fi internet access.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.8Good
(728 Ratings)
"Hotel staff were very courteous and helpful."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Hotel staff were very courteous and helpful.
The gym was too small, under equipped, not well maintained.
1.0 / 10.0
Location
I am writing to express my dissatisfaction with my recent stay at your hotel a few days ago.
While the main lobby entrance itself was acceptable, there was a very strong and unpleasant odor throughout the lobby area, which appeared to be coming from the restaurant. The smell was overwhelming—similar to strong cheese or worn shoes—and made it extremely uncomfortable to spend any time in the lobby.
The suite we booked for four people was far below expectations. It consisted of one king-size bed and a very small sofa bed that could barely accommodate two people. The overall room size was smaller than standard, including the bathroom facilities, which were poorly designed and awkwardly divided. The bathtub and standing shower were located in the master room, while the toilet and sink were placed in a separate room with no mirror. Additionally, the toilet flush did not function properly.
The hotel, in general, appears very old and in urgent need of renovation. The room was not clean, particularly the carpet, which was extremely dirty and unpleasant. The wallpaper was worn, and the WC area—especially the water closet—had visible cracks. Overall, the rooms seem to require complete restructuring and refurbishment.
Due to these issues, my stay was far from comfortable and did not meet reasonable standards or expectations. I hope you take this feedback seriously and consider making the necessary improvements.
10.0 / 10.0
Everything!
We liked everything!
7.0 / 10.0
Great central location and very pleasant helpful staff.
.
8.0 / 10.0
The property very clean & quite
Location is perfect
A/c was not enough cooling in all rooms … need to improve the facility
10.0 / 10.0
Great location and very friendly and helpful staff. Lovely bathroom supplies and really comfortable bed. We ate in the bistro which was good and the bar was open until 1am-great for a nightcap.
6.0 / 10.0
Parking was a problem, not free. I was informed that there would be a discount, there wasn’t a discount.
Shower becomes extreme hot for 2 seconds every 10 seconds.
Rooms were small.
10.0 / 10.0
Perfect location and great service!
Cost of breakfast!
10.0 / 10.0
Super super close to everything staff is amazing
6.0 / 10.0
Hotel looks a little tired. Staff was amazing
7.0 / 10.0
Location and staff helpful especially Mariam
No internet sheets smell
9.0 / 10.0
The location is nice, it was nice to have mini Christmas food markets inside the hotel. The boucle materials used in the rooms are of high quality and a feel-good choice.
I tried to choose a room with a view and as big as possible, but I guess I didn't get an upgrade. The rooms are a little small, but that's not a complaint. A nice hotel, a pleasant stay experience
10.0 / 10.0
Location .
10.0 / 10.0
Close to town center.
None.
10.0 / 10.0
Location perfect, facilities, bar, ice skating round, even had mini Xmas market in front
7.0 / 10.0
Location. Front desk staff
Not up to the usual Sofitel standard that we are used to.
5.0 / 10.0
Good location
Staff are friendly
Refurbishment is needed
Rooms are small
Breakfast is terrible
10.0 / 10.0
Convenient location near downtown Strasbourg
The room was nice and a good size.
The concierge was wonderful and helped us find the right restaurants and even shared his chocolates.
8.0 / 10.0
Good location and helpful concierge and bellman
No early room access
10.0 / 10.0
Beds wonderful...pillows outstanding. Breakfast lovely...all staff so helpful.
3 glasses of champagne was 57euros.
9.0 / 10.0
Rooms were perfect. Staff were extremely helpful. Excellent location.
Room was a little hot and breakfast a bit busy but staff did everything they could to make it right
9.0 / 10.0
The location, the quietness, the friendliness of staff
Nothing , it is really a nice hotel
8.0 / 10.0
Location
Very small bathroom!
10.0 / 10.0
Perfect location
N/A
9.0 / 10.0
Well located and great value for money.
It is situated in a quiet square only 10 minutes walk from Notre Dame.
N/A
7.0 / 10.0
The location and staff
A lettel bit old
8.0 / 10.0
Hotel in the centre 👌
The room wasn't so comfortable, we had bathroom without toilet, and toilet was in another room. Why not together?
10.0 / 10.0
Thanks
Nothing
10.0 / 10.0
Location is excellent walking distance to everywhere, food is great and the bar has good ambient, Staff is very friendly
None
5.0 / 10.0
Near the city center but must park the car outside the hotel
The staff is quite insulting to asian people especially the front desk
10.0 / 10.0
Thank you very much to Mariam , she is the best ever 💙
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Sofitel Strasbourg Grande Ile. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Sofitel Strasbourg Grande Ile pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Sofitel Strasbourg Grande Ile?
We found 28 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
