One&Only Palmilla

I loved having so many options and the health juices were also varied and we tried most of them! Of course you cannot beat the view and the staff was incredibly attentive! They even noticed I was a little chilly and immediately offered me a cozy blanket!

It is a beautiful property with amazing pools and a very nice beach. The rooms are large and comfortable and we had a great ocean view. The staff are amazing. Food and beverage was very good.

The food and beverages at the hotel were expensive so we sought food at restaurants outside the hotel. The location was far from town and other restaurants so we had to take Ubers and the traffic was awful.

Beautiful rooms in a beautiful hotel, with exceptional service and attention to detail. All the staff seemed to have a genuine concern to make sure we had the best possible time. We were given a free upgrade so that the two families in our party could be close together on the property. My daughter’s birthday was marked with a number of generous gestures, including a virgin piña colada on the beach and a beautiful cake that appeared in our room. The beach was great, with calm seas, interesting snorkelling and attentive drink service all on our doorstep.

We did not find the restaurant prices as objectionable as some. Of course, they are high for Mexico (or indeed anywhere else), and for genuine Mexican food you would be better off (both financially and culinarily) going elsewhere. But nothing we had was priced off the charts for a top end hotel, and the quality was reliable and often very good. Some of the activities were a different story. We were quoted USD 4,000 for a morning’s boating for 4, and almost USD 1,000 through an agency introduced by the hotel for a surf lesson for 2. Unreal prices, but it didn’t spoil our trip as it was very easy to get online and book the same things with reputable operators for less than a third of the price (although we decided against the surfing which turned out to require an hour on the road to a better surfing spot).

lovely location.

There was an unlit step that we both tripped on. My partner split his toe open. I smashed my phone. nobody from management contacted us.