Hotel in Playa del Carmen
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Comfortable Accommodations
Amenities at HM Playa del Carmen
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Family friendly
Smoking allowed
Safe
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Playa del Carmen
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Jun 2026
We really enjoyed our stay here and would definitely visit again. The room was super comfy and spacious, the staff were lovely and really helpful. Loved the breakfast. Everything was spotlessly clean. We really enjoyed the food and drinks from the pool side bar as well - very relaxing and just what we needed!
8 / 10Excellent·Apr 2026
This hotel has a lovely aesthetic, a nice pool and a fresh breakfast. It is walking distance to the beach and many fun restaurants and bars. We had a great time at this hotel! The rooms were also so clean. I really appreciated that.
The pillows were uncomfortable, and the air conditioner was very loud in our room. This resulted in our sleep not being quite as peaceful as it could have. We found that keeping the fan on to create white noise was the best way to go.
10 / 10Outstanding·Apr 2026
Beautiful Pool Area. Great Attentive Staff. Prime Location. I loved that the there’s constant workers cleaning and maintaining property/pool.
One day the WiFi was messed up for a few hours.
6 / 10Average·Mar 2026
The image of the room we booked showed a bigger bathroom with two sinks (junior suite). The room we received had only one sink. Reception didn’t seem to care which was disappointing.
Clean, modern, good location close to beach and 5th avenue. Pool area was nice and good and drinks were good quality and reasonably priced.
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Top rated by guests
8.5Excellent
(683 Ratings)
"We really enjoyed our stay here and would definitely visit again. The room was super comfy and spacious, the staff were lovely and really helpful. Loved the breakfast. Everything was spotlessly clean...."
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