Crowne Plaza Toluca - Lancaster by IHG
Top rated by guests





9.0Outstanding
(158 Ratings)
"We came to visit and attend the Hell and Heaven Metal Festival. We had a wonderful time and cannot be more thankful for Mario the hotel concierge. He went above and beyond and made our stay absolutely..."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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Set less than 0.6 mi from Toluca’s center, Crowne Plaza Toluca - Lancaster offers spacious rooms with free Wi-Fi. This modern hotel features a spa and a restaurant.
Business facilities
Shuttle available
Free shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Sauna
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key access
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.0Outstanding
(158 Ratings)
"We came to visit and attend the Hell and Heaven Metal Festival. We had a wonderful time and cannot be more thankful for Mario the hotel concierge. He went above and beyond and made our stay absolutely..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Fast check in ! Thanks to Frida for being very attentive and helpful all the way !!!
Parking outside could be improved
9.0 / 10.0
Pro - Easy to go to Mexico City
Con - Noisy outside of the hotel
Pro - Easy to go to Mexico City
Con - Noisy outside of the hotel
8.0 / 10.0
room was comfortable and quiet!
breakfast started rather late
10.0 / 10.0
We came to visit and attend the Hell and Heaven Metal Festival. We had a wonderful time and cannot be more thankful for Mario the hotel concierge. He went above and beyond and made our stay absolutely fantastic
No complaints.
8.0 / 10.0
Room was good and clean the only downside is the carpeted floor
Bed and pillows could have been better.
The shower head sprayed water horribly, as a recommendation stop using selectable water types and stick to a regular good quality shower.
7.0 / 10.0
It's a good place to stay with good meals
Only one Jung gentleman in the kitchen was friendly and very aware of the customer needs looks like he was the manager. The rest of the hotel staff was not so polite.
9.0 / 10.0
Breakfast bufet is expensive, options are poor, basically I paid just a couple of eggs, cafe and fruit
8.0 / 10.0
We were visiting some friends and family in Toluca and we had a good stay at the hotel. The facilities that we used during our stay worked perfectly. The breakfast was really good during our stay. The staff was also very kind and helpful.
I don't believe that the location of the the hotel was the best and our room didn't have a very nice view; I fully understand that it's of course not something that the hotel can do a lot about.
The hotel could do an effort to upgrade their room service food menu.
9.0 / 10.0
very good
9.0 / 10.0
the bed, pillows and bed sheets where fantastic.
the sofa in the room was very comfortable.
the pillows where fantastic.
the fact that the water from the shower splashed all over the place.
the room was quite cold and the AC unit wouldn't heat it up.
10.0 / 10.0
The staff was excellent and very helpful. The accommodations were supberb and the attention to cleanliness was excellent. Restaurant staff were very efficient and the food was very good!
The location was not very good. I didn't feel like I could comfortablely go for a walk or go out at night.
10.0 / 10.0
Excellent facilities, awesome staff really there to make your stay more enjoyable.
Room comfort exceeded my expectations.
Recommended hotel
Void
9.0 / 10.0
It was awesome! Very clean and the staff was so kindly. The rooms are big and spacious. I am definitely coming back😄
10.0 / 10.0
En general fue una breve estancia buena y segura grs
A lo mejor q no te ponen la calefacción antes de q llegues y no supe ponerla y estaba muy frío
10.0 / 10.0
El buffet y el servicio excelentes
Todo estuvo bien
10.0 / 10.0
Todo
Nada
10.0 / 10.0
Si
No tengo comentarios
9.0 / 10.0
LA bienvenida en la recepción fue excelente. Gracias a Frida para ser tan atento, amable y profesional. Recordando personas y cambiar idiomas entre inglés y español es maravilloso. Hasta pronto !!!
9.0 / 10.0
Muy cómodas las habitaciones y limpias
Muy bueno su restaurant y el servicio. Excelente de su personal muy atentos
8.0 / 10.0
Čistota, priestorna izba
Zatecena batéria v kúpeľni
7.0 / 10.0
Das Personal war sehr zuvorkommend. Die Zimmer sind groß und die Sauberkeit ist top,
Der Check-in war langwierig. Es wurde lange gesucht. Ich hatte gefragt, ob ich das Frühstück mit auf die Rechnung buchen kann. Die Antwort war ja - aber am nächsten Morgen musste ich dafür dann doch extra zahlen.
10.0 / 10.0
Limpio
Todo bien
10.0 / 10.0
Ubicación, instalaciones, personal súper amable, el desayuno buffet muy rico.
La comida a la carta en el restaurante, sin sabor
9.0 / 10.0
calidad servicio.
6.0 / 10.0
Buena ubicación.
La alfombra se ve muy sucia, las sábanas tenías manchas de sangre en la parte abajo. Muy desagradable.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Crowne Plaza Toluca - Lancaster by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Crowne Plaza Toluca - Lancaster by IHG pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Crowne Plaza Toluca - Lancaster by IHG?
We found 32 amenities for this rental. This includes business facilities, shuttle available, free shuttle available, concierge services, and free wifi/internet.
