Canaryislandshost l Beach

La posizione tranquilla e la comodità del letto. Contesto molto bello

Nulla

Immaculate, beautiful apartment, Lovley pool, helpful hosts , a perfect time with no negatives. Thank you

Everything

Beautiful apartment and great location

Bed was not the most comfortable bit my husband and I ended up with sore backs but could not fault anything else

Not applicable.

Well I suppose it started off badly. I didn't receive any email with instructions on full address and picking up keys. Therefore when we arrived, we went to address listed on Booking.com which was 12 Calle Belgica. This property also had a key box outside but when my husband inserted the code, it didn't work. He then rang listed number and was told it was San Fermin Complex across the road. The front door was open and we spent a long time searching for No. 12 apartment but there was no such No. He rang back to find out it was Apartment No. 158. We went to this apartment and tried the code but it didn't work. He rang back and was given a different Code which worked. We wouldn't have had any of these problems if we had received the Instruction Email and Canary Host did apologise that the email was in their Outbox but really it's not good enough. It was totally their responsibility to ensure we received full instructions on the property. I found it quite distressing at the time as we didn't know what was going on and luckily we didn't arrive very late at night or it would have been much worse.