Sierra Suites By HP Hotels

The breakfast

Not be there more time

ubicacion excelente afuera de la ciudad, con muchas opciones cerca y tambien de las zonas industriales para ver clientes

estacionamiento muy justo

El desayuno no muy bueno, muy pocas opciones y estaba frío, la alberca bien pero si pidieran tener el agua templada estaría excelente.

El desayuno

Despite being an older hotel, this place has generally been kept in good shape and is clean. The staff were super polite, and thanks to their help, I managed to make an early morning meeting despite having an incorrect address. If I were just rating staff alone, this place would get 10/10. The beds in the rooms are comfortable and large. Because of its location, it's very easy to get an Uber from this hotel. This is nice, as I discovered Uber isn't as plentiful in San Luis Potosí as it is other places in Mexico. Keep in mind that there are two City Express Hotels in this area. The other one is marked as "Zona Industrial" and is a little farther out from the historic center than this one.

They charge you for your room beforehand--not on the day of the booking, but at about 11am the day ofyour reservation. Because I didn't know this, I got a call from my bank about a fraudulent charge and ended up canceling my credit card, since their commercial name doesn't say anything about "City Express". Once I figured out what had happend, I called, and good thing I did! It turns out they will cancel your reservation if they don't succeed in charging you before 6pm. I wish the hotel had sent me a message the first time the charge was denied, as replacing my credit card has become a massive hassle. In addition, I could never get more than a lukewarm temperature in the shower. I tried to get warm by going down to the hot tub, but no hot water there either! Thankfully, the room was warm, so at least I didn't freeze.